Regional Account Manager – Veolia UK Sept 2022 - Present
KEY RESPONSIBILITIES & ACHIEVEMENTS
- Take ownership of the business relationship with the customer, building relationships with senior level customers & Veolia stakeholders.
- Complete internal contract review meetings and ensure all elements of the contract are delivered in line with client expectations.
- Interaction with key stakeholders to manage and deliver business innovation, best practice and strategic value projects across all relevant customer accounts and portfolios.
- Take overall responsibility for the generation and growth of Revenue and Net Revenue across defined Strategic Accounts. Manage a revenue portfolio of approx £5 Mil per annum.
- Produce individual Account Management Plans for each aspect of the client giving full visibility of all account details to relevant stakeholders.
- Maintain customer touch plans that facilitate the strategic alignment of all service delivery and management functions, including "top-to-top" senior management / sector leadership teams.
- Ensure debt levels are managed within each account's commercial terms and support with any invoice dispute.
- Develop sector specific knowledge and become the sector expert in terms of industry trends, commercial outlook, future market trends and customer business objectives.
- Own the renewal process of accounts, delivering a value proposition to customers covering financial, operations and CSR improvement, whilst also maintaining and improving the net revenue of services to Veolia.
- Manage the Business Relationship for a portfolio of Key Customers with a clear focus on increasing volume and revenue of sales within the Paper and Tissue Industry
Business Development Manager – Sofidel (U.K.) Apr 2022 – Sept 2022
KEY RESPONSIBILITIES & ACHIEVEMENTS
- Identify growth opportunities from within the portfolio
- Develop new opportunities, Attract New Distributors and negotiate terms and conditions for account
- Deliver exceptional Account Management Experience
- Ensure all Disputes and queries are resolved promptly to ensure payment is made with agreed terms
- Managing leads and following up new business opportunities to close deals with prospects to meet all revenue targets
- Delivering presentations to customers and articulating the benefits of products / services for commercial growth
- Forging excellent relationships with new / existing customers to promote long-term loyalty
- Working alongside the management team to support the development and implementation of sales and marketing strategies, in line with core objectives to drive business growth
Area Account Executive – Veolia UK Nov 2021 – Mar 2022
KEY RESPONSIBILITIES & ACHIEVEMENTS
- Manage the Business Relationship for a portfolio of Key Customers with a clear focus on contract retention and developing revenue across Veolia’s services
- Identify growth opportunities from within the portfolio with up-selling and cross selling
- Update and Maintain CRM System (Salesforce)
- Deliver exceptional Customer Experience in line with Veolia’s values
- To proactively focus on contract development and improvement projects
- Ensure all disputes and queries are resolved promptly to ensure payment is made within agreed terms
- Developing opportunities with B2B customers in Greater London, by adopting a consultative approach and successfully providing detailed information on solutions
- Managing leads and following up new business opportunities to close deals with prospects to meet all revenue targets
- Delivering presentations to customers and articulating the benefits of products / services for commercial growth
- Forging excellent relationships with new / existing customers to promote long-term loyalty
- Working alongside the management team to support the development and implementation of sales and marketing strategies, in line with core objectives to drive business growth
Sales Executive – Veolia (U.K.) Feb 2020 – Oct 2021
KEY RESPONSIBILITIES & ACHIEVEMENTS
National Account Manager – Cell C (South Africa) Sep 2017 – Oct 2019
KEY RESPONSIBILITIES & ACHIEVEMENTS
Business Owner – Omni Estates & Jager Property (South Africa) Jan 2002 – Jun 2014
KEY RESPONSIBILITIES & ACHIEVEMENTS
- Set up a new property management business and led a team of 40+ staff to provide property management services for investors / landlords for a period of 12 years.
- Developed comprehensive sales / marketing / go-to-market strategies to ensure the achievement of commercial aims.
- Directed high-performing teams and implemented a culture strong on teamwork, collective goals and results.
- Managed the business to increase customer satisfaction, revenue and profit contributions with P&L responsibility.
- Chaired regular meetings with Senior Managers across the business to review progress on sales and operations.
- Served on various Boards and Committees, including NAMA and Services Seta, which impacted the property industry both locally and nationally.
- Enforced fraud prevention, detection and investigative measures relating to all aspects of the business as well as the properties managed, including drafting fraud risk reports and assisting in investigations conducted by police authorities.
ADDITIONAL RESPONSIBILITIES AS PROPERTY MANAGEMENT BUSINESS OWNER:
Business Strategy and Planning / Financial Management / Legal & Regulatory Compliance
Property Acquisition & Disposition / Property Management / Facilities Management
Marketing & Advertising / Client Relations / Financial Reporting
Team Management / Risk Management / Networking & Business Development
Market Research & Analysis / Technology & Systems / Community Engagement
Ethical Conduct / Continual Learning / Business Growth & Expansion
EARLIER CAREER SUMMARY
Assistant Manager Berea Placements (South Africa) Feb 2017 – June 2017
- Recruitment Agency
Account Manager Media 24 / Die Volksblad (South Africa) Feb 2016 – Feb 2017
- Newspaper Agency
Property Manager / Shopping Centre Manager MRR Properties (South Africa) Apr 2015 – Jun 2015
- Shopping Centre Management
Various Administrative Roles (South Africa) 1998 – 2006
