Ashleigh Stokoe

After taking a career change , I now seek a permanent challenging job role within an office environment

Service Bookings Controller - February 2024 to current RIVUS

• Customer Relations (Phone and Email)
• Use of softwares (Miicollab, Ignite, Teams, Willow, Microsoft)
• Call handling and complaints management
• Schedule bookings (online, phone and bookings inbox) 
• Proactive bookings scheduling maintenance work
• Collaboration with field engineers
• Proactive support for customer SLA and KPI

• Customer Relations (Face to Face, Phone, Email) 
• Use of softwares (Analyst PMR, Pharmoutcomes, Outcomes4health) 
• Outbound call handling to doctors, consultants, other pharmacists and customers.
• Inhouse training - Stop Smoking Clinics and Vaccination Clinics
• Internal Communications (Pharmoutcomes, NHS Mail)

• Customer Relations (Phone and Email)
• Use of different softwares (System One, Micollab)
• Outbound call handling, discharge and appointment booking for NHS
• Internal communications (Microsoft teams)

• Customer Relations (Phone and Email)
• Use of different softwares (365 Business Central, Power BI, Zendesk)
• Call handling and complaints management
• Internal Communications (Slack)
• GDPR Training

AAT Foundation in Bookkeeping – June 2021

NVQ Level 2 Health & Social Care – Jan 2011

NVQ Level 2 Business and Administration – Jan 2007

GSCE Mathematics – Grade B – June 2006

GCSE English – Grade C – June 2006

GCSE English Literature - Grade C – June 2006