Ashley Crawford

Acted as primary liaison between customers and technicians, accurately documenting vehicle concerns, explaining recommended repairs, and ensuring timely communication throughout the service process. Contributed to maximizing shop efficiency, technician productivity, and workflow management in a fast-paced environment. Built strong customer relationships through transparent communication, knowledge, and a proactive follow-up call or email

Service Advisor at Subaru (2026-01 – Present)

• Acted as primary liaison between customers and technicians, accurately documenting vehicle concerns, explaining recommended repairs, and ensuring timely communication throughout the service process.
• Contributed to maximizing shop efficiency, technician productivity, and workflow management in a fast-paced environment.
• Built strong customer relationships through transparent communication, knowledge, and a proactive follow-up call or email
• Upsold recommended maintenance services and repairs while maintaining customer trust and satisfaction.
• Worked closely with parts and warranty departments to ensure accurate estimates, timely parts availability.
• Maintained extensive knowledge of Subaru vehicles, factory maintenance schedules, recalls, warranty policies, and diagnostic procedures.
• mentored junior advisors customer

Service Advisor at Ford (2022-06 – 2025-12)

Managed customer relationships for loyalty and retention. Ensured timely resolution of service needs. Used my strong communication, problem-solving, in depth product knowledge and multitasking skills to manage flow between clients, parts and technicians. Delivering exceptional customer service and maintained operational efficiency in a fast-paced environment. Handled billing of legal documentation, knowledge of state safety regulations and translated contracts.

Pharmacy Technician at CVS Health Retail (2021-05 – 2022-04)

Being a pharmacy technician requires me to be very good at multitasking, teamwork, and customer service. On a day to day basis I help patients with insurance problems, make sure they are taking the right medicines, safely and accurately get prescriptions ready, and connect with my patients on a personal level!

Marketing Representative at Homespire Remodeling Group, LLC (Bath Fitter) (2021-01 – 2021-05)

Door to door canvassing for homespire windows and doors, bath fitter and kitchen saver. Requires in detailed knowledge of all three companies products and excellent conversation skills.

Carside To-Go Specialist at Carrabba's (2020-01 – 2021-01)

• Take guests meal orders
• Take delivery's
• Make sure all guests receives correct orders
• In depth knowledge of menu in order to answer all guests questions.

Bakery team member at Wegmans (2019-01 – 2020-01)

• Took customer bakery orders
• Decorated cakes, cupcakes, and various other desserts
• In depth knowledge of all departments in order to answer all costumer questions
• Ability to move between departments to wherever help is needed most

High school diploma – Cumberland Valley High School (2016-08 – 2020-06)