Events Supervisor at Upmarket Hotels & Leisure Ltd (2025-08 – Present)
- Supervised the setups/desetting
- Supervised small team in manager's absence, delegating tasks to ensure operational efficiency
- Managed the football teams
- Managed small and large-scale events, conferences and seminars
- Managed on-site event operations, overseeing staff and resolving issues promptly, to maintain high service standards
- In this role I covered other departments, such as the 360 sky bar
- Supervised staff during busy shifts to ensure smooth operations
- Handled customer queries promptly, improving overall service experience
- Managed floor activities during peak times to optimise service delivery
- Managed table bookings to optimise seating arrangements and enhance service flow
Events Supervisor at The Faversham (2023-06 – 2025-08)
- Leading the team on setups
- Being the lead for the food service
- Resetting the venue on event days/after events
- Event show rounds
- Working the bar - making cocktails/cash handling
- Opening and closing the venue
- Leading a day delegate
- Making sure events run smoothly
- Stock takes - all crockery/bar stock
Supervisor at Lounges-caballero (2023-02 – 2023-06)
- Opening/closing of the restaurant
- Cashing up/banking cash
- Setting the bar up
- Delegating tasks for staff
- Kitchen checks
- Complaint handling
- Run the shift
- Making sure the team are providing a good service
Supervisor at David Lloyd Leeds (2021-07 – 2023-02)
- Doing opens/closes on the bar
- Maintaining good relationships with the members
- Dealing with complaints
- Making fresh coffees to order
- Cleaning and maintaining cleanliness of the restaurant floor
- Keeping things running smooth at busy times
- Running food/drinks to tables
- Issuing refunds when needed
Support worker at Active-Pathways (2021-01 – 2021-12)
- Administer medication
- Shift lead and allocating staff to support
- Cooking and cleaning
- Supporting service users in meetings with health care professionals
- Rehabilitating in the community
- Writing monthly support plans
- Weekly planners for service users
Housekeeper at Thorpe-park hotel and spa (2021-06 – 2021-08)
- Bed changing
- Cleaning the room to standard
- Cleaning public areas
Site and Events assistant at Northorpe Hall Child and Family Trust (2015-01 – 2020-10)
- Overseeing the General housekeeping of the full site - to deep clean of rooms and stock take
- Preparing refreshments/catering as required for meetings/conferences - preparing and handling and food in line with food hygiene policies
- Doing the hog roasts at events
- Setting up rooms for bookings as required by the person booking
- Ensuring the events run smooth by communicating with guests - alongside the events manager
- Help train new starters to company standard
- Serving meals to guests - 3 course meals/buffets
- Overseeing of the room changes at events
- Run with events when required - manage staff, making sure they know timings and what needs doing as and when
- Taking the lead on the clean-ups after the events and getting things ready for the following week
- Ordering stock for the site (cleaning products, food supplies)
- Being a key holder for the site volunteer at RSPCA charity shop - Huddersfield (2014-01 – 2015-12)
I was responsible for opening the shop and supervising the other volunteers whilst also
- Carrying out customer service
- Handling money
- Updating and effectively staging window displays
- Stock rotation
- Working in the work room, pricing stock, steaming clothes/cleaning stock ready for the shop floor
Retail assistant at Crawshaw butchers - Huddersfield (2012-01 – 2013-12)
I carried out a six-month work experience, which led to a full-time position of seven months. I worked in a fast-paced environment with a wide range of responsibilities and tasks;
- Customer care and service
- Handling money
- Reviewing and carrying out stock rotation
- Hygiene and shop upkeep
- Prepared food items according to safety and quality standards
- Following role policies and procedures with health and safety guidelines
- Managing areas independently when needed
Synaps (2011-01 – 2011-12)
For 6 months. In this role I trained in outbound sale calls, building on my communication and confidence skills, working upon verbal skills and effective de-escalation with managing complaints.
- Call centre-based apprenticeship
