Full - Time Carer (2024-06 – Present)
- Circumstances required me to leave full-time employment to become a full-time carer to my mother, who required round-the-clock care
Business Development Executive at DRG (2023-08 – 2024-06)
- Gaining new clients through direct contact, third parties, inhouse and outbound leads, DMC and travel companies
- Researching organizations, individuals, and markets to find new opportunities and trends
- Traveling to cities within the UK, for networking, hosting events, meeting with new and existing clients, along with visits to the venues within the company
- Identifying potential sales leads and negotiating with clients to secure the most attractive prices
- Maintaining relationships with existing clients
- Learning products and services offered by the company
- Identifying where each business requires development and how to grow revenue. An example of this would be my essential involvement of introducing wedding packages to the business
- Creating business proposals and contracts to draw in more revenue from clients.
- Meeting with key clients
- Collaborating with the marketing department to maximise sales through social media campaigns and point of sale
- Engaging with other business for potential partnerships ranging from sales to product partnerships, all the way to corporate development.
- Forecasting budgets and minimum spends
- Handing all group corporate bookings, while delivering brand standards
Sales and Reservations Co-Ordinator at Glendola (2022-08 – 2023-08)
- Working with multiple venues over different cities across the UK
- Promoting and maximising the revenue of each venue
- Liaising with the area sales manager as well as the management team of each venue
- Delivering outstanding customer service while being proficient in answering all phone calls, emails, online booking enquiries and third-party bookers
- Compiling weekly meeting and reports
- Forecasting budgets, minimum spends and processing payments.
- Working alongside the venues to provide structure to the booking process to maximize sales and customer experience.
- Meeting targets set by upper management.
- Tracking competitors to help with the needs of the business.
- Managing the social media bookings
Duty Manager at Brutti Compadres (2021-06 – 2022-07)
- Overseeing the daily operations of the shifts
- Monitoring the staff, managing, and staff training.
- Dealing with stock and ordering
- Face to face customer interaction
- Dealing with the financial side of the business
- Liaising with upper management
- Planning and organising of industry events within the venue as well as larger events booked through our customers.
Restaurant Manager/ Team Member at Mains of Taymouth Country Estate (2008-06 – 2021-09)
This has been an exceptional place to work and due to seasonal employment. Which has enabled me to grow and gain new skills and experiences over the many years of employment with the company.
- Responsible for revenue generation and encouraging repeat business.
- Working closely with exhibition organisers, designers, and contractors
- Inspiring bar and waiting staff to deliver prompt, friendly and efficient service always with the ability to create a great atmosphere & be an inspirational host,
- HR responsibilities including recruitment, training, and development of staff.
- Organising the daily rota and duties, daily stock control, and full weekly audit
- Responsible for management of brand standards, stock rotation & cashing up.
- Analysing data and drawing conclusions for the business, keeping control of food and labour costs.
- Overseeing client bookings & reservations and dealing with and resolving customer complaints.
- Purchasing stock, supplies and negotiating best prices with trade suppliers
- Organizing events in the venue, working along such companies as Dewars whisky and other suppliers
- Marketing the venue through social media
Sales and Events Manager at Revolution bars group (2014-03 – 2016-04)
- Maximising revenue from events bookings.
- Generating and chasing down leads for prospective events
- Managing bookings and enquiries that are generated through different means.
- Liaising with clients at high level, event organisers and external agents
- Organising 'showcase' evenings and playing an important part in various campaigns and promotions
- Managing the operations, venue team and event execution
- Organizing, coordinating events and sponsored events
- Materials production, sourcing venue, physical logistics, follow up and analysis of results.
- Marketing on social media channels and in house
