Customer Service & Operations Assistant
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I’m an operations-driven customer service professional with experience across retail, warehouse, and customer-facing environments. I’ve worked in fast-paced, target-led settings where organisation, accuracy, and professionalism directly impact business performance.At Staffline Recruitment, I operated within a high-volume warehouse environment using voice-directed picking systems to process customer orders against strict productivity benchmarks. Working to daily KPIs and dispatch deadlines strengthened my attention to detail, physical stamina, and ability to maintain accuracy under pressure while contributing to a zero-incident safety record.In customer-facing roles at H&M and with British Heart Foundation, I supported front-of-house operations, handled POS transactions with full cash responsibility, assisted customers with product selection, and maintained organised retail environments during peak trading hours.
These roles refined my communication skills and strengthened my ability to manage multiple priorities efficiently.Through my BTEC Level 3 in Public Services at Bury College, I developed structured discipline, risk awareness, and teamwork capabilities through scenario-based training and operational exercises.Core strengths include:
Front-facing operations professional experienced in high-fashion retail and fast-paced warehouse environments. Trusted to manage customer interactions, process transactions accurately, and maintain workflow under pressure. Regularly met productivity targets, maintained zero safety incidents, and handled multilingual enquiries across English, Italian, and Urdu. Combines front-desk presence with operational discipline gained through structured public service training.
Public Services, Btec graduate with a Passing grade Level 3
