Ashraf Ebrahim

Customer Service Advisor / Triage agent

Leicester, LeicesterMember since 7 October 2022

CommunicationCustomer serviceCrowd managementHealth and safety procedures

About

I am a highly motivated, reliable, and adaptable individual with a strong passion for learning and continuously developing new skills. I take pride in maintaining an excellent attendance and punctuality record and always approach my work with a positive and professional attitude. I work effectively both independently and as part of a team, with the ability to build and maintain strong working relationships with colleagues, management, clients, and customers.

I possess excellent communication and listening skills, allowing me to follow instructions accurately while also contributing ideas to improve workflow and efficiency. I am confident when meeting new people and enjoy working in fast-paced and customer-focused environments. Driven by results and personal achievement, I am eager to take on new challenges and consistently strive to deliver a high standard of work in any role I undertake.

Experience

Customer Service Advisor / Triage agent - Europcar Head Office

(2018-01)

Provided customer support and claims assistance as part of the Insurance Support Team.
Managed inbound and outbound customer communications regarding road traffic accident claims.
Processed insurance claims accurately and efficiently while maintaining confidentiality and compliance with data protection regulations.
Coordinated courtesy vehicle arrangements and handled associated administrative tasks.
Liaised with customers and insurance providers via phone and email to ensure smooth claim resolution.
Worked closely with team leadership to maintain effective workflow and deliver excellent customer service.

Steward - Leicester Tigers

(2017-11 - 2024-12)

Welcomed and assisted spectators, providing excellent customer service in a fast-paced event environment.
Monitored crowd safety and ensured compliance with stadium regulations and health and safety procedures.
Directed visitors to seating areas, entrances, exits, and stadium facilities.
Responded professionally to customer enquiries and resolved issues efficiently.
Assisted with crowd management before, during, and after sporting events.
Conducted ticket and access checks to maintain security and authorised entry.
Worked collaboratively with security staff, event organisers, and colleagues to ensure the smooth operation of events.
Maintained a professional and approachable manner while representing Leicester Tigers at large-scale events.