Ashton “Ash” Marques

SIA-licensed Security Door Supervisor with more than four years of experience protecting luxury residential developments, five-star hotels, premium retail environments and events across London. Experienced in Genetec CCTV, access control, patrols, incident response, fire safety, key management and conflict resolution. Trusted to deliver discreet customer service, liaise with police and emergency services, preserve evidence and produce accurate incident reports.

Security Door Supervisor - VC Security Ltd - No.1 Grosvenor Square, One Aldwych and Radisson Red, London

(2021-12)

Provide high-level front-of-house security at luxury residential and hotel sites, protecting residents, guests, employees, visitors and property.

• Operate Genetec CCTV, alarm and access-control systems; monitor live activity, investigate concerns and escalate incidents in line with site procedures.
• Conduct internal, external and perimeter patrols, fire walks, room checks and safety inspections, identifying hazards and security risks before they develop.
• Respond calmly to fire alarms, medical incidents, suspicious behaviour and security breaches, coordinating with police, fire and ambulance services when required.
• Maintain accurate daily occurrence books, visitor records and incident reports; preserve relevant CCTV evidence and provide clear information for management or police investigations.
• Issue and track contractor keys using the Keywatch register, complete access and bag checks, and secure restricted areas during maintenance or emergency works.
• Manage challenging behaviour, crowds and VIP movements professionally while maintaining a discreet, approachable and customer-focused presence.

Luxury Retail Security Officer (Part-time Agency Assignment) - Rossi Security - Selfridges, Rolex, Cartier and Bucherer, Bond Street and Mayfair

(2024-11 - 2025-03)

Protected high-value retail environments through visible deterrence, CCTV awareness, access control and regular security checks.

• Supported staff searches, random checks, tag-detection procedures and opening or closing security protocols.
• Delivered first-class customer service and responded professionally to alarms, incidents and urgent requests in prestigious client settings.

Mobile Emergency Responder (Part-time) - Aura - Verisure - Big Yellow Storage and construction-site assignments, London

(2023-07 - 2024-02)

Attended alarm activations through the response application, inspected premises and reported irregularities to the control team.

• Dealt with suspected intruders, requested backup and contacted police where the circumstances indicated a serious incident.
• Worked independently across varied locations while maintaining clear communication, risk awareness and accurate response records.

Event Security Door Supervisor - Multiple Venues - Hilton Park Lane, Abbey Road Studios and Chelsea Harbour Hotel, London

(2021-09 - 2021-12)

Provided event and venue security, including ticket and age checks, searches, patrols, crowd management and queue control.

• Supported VIP and football-team movements and worked with venue management, first aiders and emergency services.
• Reported suspicious behaviour and responded to incidents in accordance with event and emergency procedures.

Hotel Duty Management, Front Office and Guest Services - Multiple Hotels - Radisson Hotel Heathrow; Holiday Inn and Staybridge Suites; Holiday Inn M4 J4

(2018 - 2022)

Supported duty management at Radisson, coordinating front office, housekeeping, engineering and food-and-beverage teams while resolving guest and operational issues.

• Completed night front-office and audit duties at Holiday Inn and Staybridge Suites, reconciling accounts, resolving room or rate discrepancies and producing management reports.
• Built a strong luxury-hospitality service foundation through earlier roles with Holiday Inn, The Leela and Taj Exotica.

Higher National Diploma (HND) - Computing & IT - Uxbridge, London (2021)

Bachelor of Science - Catering Science and Hotel Management - Institute of Advanced Management / Bharathiar University (2017)