Ashwini G L

65 HELSTON ROAD WALSALL WS5 3HX

Customer Engagement Advisor at Lloyds Banking Group (2026-03 – Present)

• Supporting customer needs with their banking by being the friendly voice on the end of the phone.
• Guiding customers through all kinds of situations, from account queries to trickier financial concerns.
• Offering tailored support in managing everyday banking digitally on banking app.
• Speaking with great empathy with customers who are going through tough times or facing complex challenges and record it with their consent to provide additional support.
• Resolving customer complaints in order to maintain trust and loyalty.
• Promoting 'Banking made easy' -online journey and providing help to use banking on digital platform.
• Offering digital assistance and providing knowledge on security features and personal offers.
• Providing excellent support to customers to be digitally self served with great empathy and patience, guiding them through practical steps.
• Completing banking demands for customers who cannot be digitally self served due to exceptional circumstances.

Operation Customer Expert at Teleperformance (2025-09 – 2026-02)

Operation Customer Expert at Teleperformance uk for Loyds Banking Group

• Offered friendly, efficient customer service and handled challenging situations with ease.
• Tracked key performance indicators for ongoing review and improvement.
• Maintained excellent rapport with customers, fostering loyalty and trust.
• Offered personalised banking solutions to meet individual requirements.
• Resolved customer complaints effectively, boosting overall service quality.
• Provided expert guidance on financial products and services, enhancing client understanding.

Customer Service Advisor/Administrator assistant at Lloyds Banking Group (2022-07 – 2025-08)

• Provided excellent customer service for Business Banking Clients.
• Responded to all the queries and requests in making changes to the mandate on their business account.
• Processed customer requests for the Changes in Business contact details.
• Updated and Maintained records for audit purposes.
• Processed a high volume of transactions while maintaining high level of accuracy at all times.
• Handled customers complaints and offered help with completing digital mandate change requests online.
• Managing Internet banking access for Business customers.

HR Administrative Assistant at GAK ENTERPRISES LTD (2020-12 – 2021-03)

• Organising and maintaining personnel records.
• Updating internal databases.
• Preparing HR documents like employment, contract and new hire.
• Answered employees queries.

Secretary at SMAG LTD (2016-11 – 2018-02)

I have Supported the company with secretarial duties including filing, record maintenance, E-mails and invoicing. My main duty included making Company budget plans and expenses records on MS Excel. Interaction with accountant on phone and in person to provide relevant documents related to Company accounts. Also managing and replying to HMRC related posts and E-mails.

General Office Assistant at Mayank Engineering Ltd (2011-02 – 2016-03)

As an Office assistant I have efficiently and cheerfully carried out the general office duties and tasks such as E-mail correspondence, answering queries, filing, scanning and printing documents. I have successfully accomplished the duty of maintaining records and accounts details up to date on Ms Excel. Have demonstrated an excellent service of making reports, typing letters and labels using Word processor and mail merge in Microsoft Word.

BCS LEVEL 2 certificate in IT User skills in Microsoft word, Excel and PowerPoint (ECDL EXTRA (ITQ) (QCF)) – Solihull college (2018-09 – 2019-04)

Functional English speaking, listening and communication at level 2 in Functional skills qualification in English at level 2 – Learn direct, Enterkey Training Limited (2016-11 – 2017-01)

Bachelor of science in Physics, Chemistry and Maths – Kuvempu university (1999-06 – 2000-03)

science (GCSE or equivalent) in science – India-Karnataka