Asif Safdar

A Hard-working associate with smart ideas and a good attention to details. Have good team management and organizing skills. Sportive and lifelong learner who enjoys facing challenges. A Hard-working associate with smart ideas while having good attention to details. Active and quick adaptable to different working conditions. A great team player with individual thinking and motivation skills.

• Managing the on-floor operations
• Loading the items into the shelves
• Attending on floor customer queries.
• Assisted customers via phone, email, and chat, addressing inquiries, resolving issues, and providing product/service information.
• Handled escalated customer complaints and worked to find satisfactory resolutions in a timely manner.
• Processed orders, returns, and exchanges accurately and efficiently, ensuring a positive customer experience.
• Maintained detailed records of customer interactions and transactions in the CRM system.
• Collaborated with cross-functional teams to address customer needs and improve service processes.
• Contributed to the development of training materials and best practices for customer service team members.

Masters of Public Administration: I effectively manage and administrate my staff to provide quality of products and services to the customers and ensure best customer service satisfaction and maintain friendly and trustworthy relationship with the our valuable customers.