IT Technical and Customer support Officer
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I am Asif Shaikh, an IT Support professional with 12 years of experience working in Gulf countries, mainly in construction and maintenance companies. I have hands-on experience in providing end-user support, troubleshooting hardware and software issues, and maintaining IT infrastructure at site and office levels
My technical skills include Windows OS, Outlook, Office 365, basic networking, printers, CCTV systems, access control devices, and troubleshooting desktops and laptops. I am also familiar with ticketing tools, where I handle incidents, prioritize issues, and resolve them within SLA.
Bachelor of Computer Application (BCA) — Completed
Focused on computer fundamentals, networking basics, operating systems, and application support.
