Fraud Analyst - Asda - Morley, Uk
(2018-02 - 2026-05)
- Continuously scrutinised online, offline, and payroll data to identify suspicious patterns, unauthorised access, and irregularities.
- Reviewed flagged accounts, gathered evidence, and made determinations on freezing or locking compromised accounts.
- Contacted affected customers regarding potential fraud, validated transactions, and managed related complaints or chargeback disputes.
- Drafted comprehensive reports, logged fraudulent trends, and ensured adherence to regulatory standards by liaising with law enforcement or financial regulatory bodies.
Customer Service - Asda - Uk, Uk
(2017-01 - 2018-12)
- Logged customer interactions and details accurately within secure Osc systems.
- Managed high call volumes efficiently, ensuring timely and accurate resolutions to optimise productivity.
- Maintained GDPR compliance by adhering to company internal policies and data protection standards.
- Balanced empathy with efficiency when addressing distressed customers and resolving complaints.
- Consistently met KPIs and targets in a fast-paced call centre environment handling high call volumes.
- Provided proactive support by identifying customer needs and offering optimal solutions.
Team Leader - Pick Packaging - Batley , Uk
(2011-01 - 2017-12)
- Supervised and assisted a small team to achieve departmental goals.
- Executed essential warehouse duties as required to maintain operational flow.
- Provided clear guidance and direction to the team to ensure the achievement of key performance results.
- Worked diligently to meet strict weekly deadlines.
Call centre agent - Hamilton & Bailey - Batley
(2010-01 - 2011-12)
- Served as the primary point of contact for incoming client inquiries.
- Managed both incoming and outgoing calls related to insurance policies with precision.
- Demonstrated effective communication skills and meticulous attention to detail.
- Consistently achieved and exceeded performance targets.
Team Leader - Merit Mills - Batley
(2003-01 - 2009-12)
- Oversaw a department and managed a team of outworkers.
- Engaged with customers effectively over the phone in a customer-focused role.
- Led and motivated a team of 10 individuals.
- Fostered a motivational environment to ensure project deadlines were consistently met.
- Issued clear instructions to outwork employees and verified the accuracy of their completed work.
Market stall owner - Self employed - Batley
(2001-01 - 2002-12)
- Specialised in selling designer clothing for young children.
- Cultivated strong customer service and interpersonal communication skills.
- Developed a high degree of independence and adeptness in handling complex situations.
Telesales advisor - Mb gas and electric company - Ossett
(1999-01 - 2001-12)
- Conducted door-to-door sales to generate leads and secure new business.
- Engaged with prospective clients both in person and over the telephone.
- Successfully sold company contracts to existing customers of competitor companies.
- Earned monthly bonuses and received recognition for outstanding performance.
Customer sales assistant - Icelands Batley - Batley
(1997-01 - 1998-12)
- Assisted the store manager with various operational aspects of a busy retail environment.
- Managed stock organisation and preparation.
- Handled till operations and provided direct customer service.
- Undertook key holder responsibilities.
- Engaged in face-to-face interactions with all customers.
