Regional Development Lead, Yorkshire & Humber - EPIC Restart Foundation, UK - Yorkshire & Humber, UK
(2024-10)
- Work with the Deputy CEO to develop a regional strategy, outlining plans for building relationships and developing services within the region.
- Build and maintain strong regional networks with local authorities, funders, charities, and community partners.
- Identify opportunities for collaborative projects that align with EPIC Restart Foundation's mission and regional needs.
- Work with the COO and fundraising team on the development and coordination of joint funding bids with partner organizations.
- Represent EPIC Restart Foundation at regional meetings, events, and stakeholder forums.
- Develop strategic partnerships that enhance programmes reach, sustainability, and impact.
- Work closely with programmes and fundraising teams to shape project ideas into viable, fundable proposals.
- Monitor regional funding landscapes and emerging opportunities to inform planning and strategy.
- Strengthen EPIC Restart Foundation's regional profile and reputation through proactive relationship building.
South Asian Peer Support Lead, West Yorkshire - Hepatitis C Trust, UK - West Yorkshire, UK
(2023-11 - 2024-10)
- Deliver workshops to Community Organization, Mosque, Temples, Gurdwars management committees and other services working with people at risk of hepatitis C based on key HCV messages: prevention, diagnosis, patient rights, care and treatment.
- Identify and train a network of peers in the community to deliver core messaged and provide one to one support where appropriate.
- Maintain regular contact with all peers to ensure their well-being and address any issues arising of the individual peers/buddies.
- Develop and maintain relations with Mosques, Muslim Community centers, Gurdwaras, Temples and Community Organizations to coordinate workshops, Talk and Test sessions and generate new bookings.
- Provide monthly progress reports and identify where additional support / training may be required.
- Support the building of a network of peers to support both media campaigns and the work of the Policy and Parliamentary team.
- Work collaboratively with the project Coordinator and The Hepatitis C Trust (THCT) staff team to ensure the successful delivery of peer projects nationwide.
- Liaise with the outreach clinic to coordinate direct referrals made by the peers when they identify HCV+'s in the community
- Maintain regular contact with individual organizational volunteer leads to ensure that all peers and buddies receive regular on site supervision and support
Team Coordinator, Community Mental Health Team - Leeds and York Partnership NHS Trust - Leeds, UK
(2023-02 - 2023-11)
- Resolved employee relations issues and navigated disciplinary proceedings.
- Prepared weekly rota for clinical team secretaries
- Logged and managed any incidents or near misses around service areas
- Enabled efficient decision-making by collecting data and producing Quarterly presentations for senior management.
- Constantly met budgetary goals by managing financial processes, ensuring appropriate approvals were obtained.
- Trained new employees in proper procedures, increasing departmental efficiency by 100%.
- Prevented workflow disruptions by maintaining supplier agreements and subscription renewals.
- Used process mapping to identify process bottlenecks.
- Fostered strong partnerships with cross-functional stakeholders through impactful correspondence and logistical management.
- Strategically allocated resources across 15 staff to maximise cost-effectiveness.
- Planned and scheduled weekly meetings, generating thorough agendas and minutes to promote efficiency.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Diagnosed and repaired process and machinery faults.
- Recruited, trained and developed 5 team members.
- Analysed Key Performance Indicator (KPI) data to identify trends and achieve team goals.
Service Improvement Lead, Cancer Services - Bradford Teaching Hospital NHS Trust - Bradford, West Yorkshire, UK
(2022-04 - 2022-11)
- Produced comprehensive Monthly quality performance reports, assessing progress towards set goals.
- Identified corrective and preventative action for pathway issues through complete failure investigations.
- Analyzed quality metrics and performed managerial reviews, recommending action plans to close service gaps at operational level.
- Defined and implemented quality standards across Cancer pathways.
- Presented Quarterly key metrics to General Manager through technical reports.
- Led auditing processes of Cancer operations for 02 years.
- Drove continual improvement of standards systems and procedures to meet service requirements.
- Improved customer positive satisfaction ratings by 100% by addressing pathway shortfalls through detailed root-cause analysis.
- Spearheaded strategic development plans to instigate departmental change, facilitating teams to add value and innovation to business decision-making.
Team Leader - The Midyorks NHS Trust - Wakefield, West Yorkshire, UK
(2021-04 - 2022-04)
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Diagnosed and repaired process and machinery faults.
- Prepared strategic planning to realize company vision.
- Analysed Key Performance Indicator (KPI) data to identify trends and achieve team goals.
- Streamlined processes to achieve efficiencies and cost savings.
- Reached high-quality standards through audits and testing.
- Drove team to consistently exceed critical Key Performance Indicator (KPI) targets by up to 90%.
- Supervised and mentored 12 multidisciplinary team members.
- Applied Lean 5S method to create clean and organised work environment.
- Recruited, trained, and developed new team members.
- Designed and implemented training to further develop staff based on business goals.
- Led and managed administrative staff to maintain smooth daily operations.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Monitored health and safety measures for guaranteed compliance.
- Coordinated hiring, recruitment, and training strategies to build successful administrative team.
- Developed organizational policies for administrative oversight and internal controls.
Programme Manager - Helping Hand for Relief and Development - Islamabad, Pakistan
(2013-11 - 2020-10)
- Ensured effective implementation of program activities in the field and at Head Office by undertaking in planning, coordinating, reporting, and aligned them as per CBR guidelines.
- Undertaken site quality, contract monitoring and audit visits to monitor quality standards, judging and communicating when improvement is required.
- Improved efficiency and implemented Change Requests.
- Produced monthly, quarterly, biannual, and annual program reports.
- Adhered to organization policies and procedures including health and safety of staff and beneficiaries.
- Overseen the program budget and liaised directly with Finance Staff in relation to all financial issues including the project expense report.
- Participated in internal planning and budgeting meetings, presenting plans and budgets, and ensuring compliance of communicated decisions.
- Conducted training of staff on Community Based Rehabilitation.
- Supported the Head of Programs in organizing capacity building workshops.
- Assessed Training Need Assessment of staff and Volunteers.
- Trained 100 volunteers and 40 staff members on Inclusive Disaster Preparedness and Response.
- Formed 15 Disaster Comminutes and established point of contact for any emergency.
- Coordinated with management, stakeholders, Government officials and partners to obtain support in program implementation.
- Assisted Manager with organizing meetings, including note taking, recording, and following up of actions.
- Ensured that all program controls are adhered to, maintaining the program risk register, and proposing risk management plans.
- Effectively deal with stakeholders and ensuring that there is adequate program stakeholder matrix management.
- Analyzed data to generate insights and identify operational improvements.
- Established and maintained high caliber of work, monitoring submitted projects against rigorous quality standards.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Monitored health and safety measures for guaranteed compliance.
Project Coordinator, Inclusive Emergency Preparedness and Response Program - Civil Society Human and Institutional Development Program (CHIP-NGO) - Bhakkar, Pakistan
(2008-10 - 2013-11)
- Supported the project team to plan and implement project activities, ensuring that plans were adequately implemented, undertaking field visits to monitor and evaluate ongoing activities, and ensuring the visibility of programs in the project areas.
