Aslamjohn Magbooljohn

An enthusiastic, self-motivated, and dedicated individual with thirteen years' experience in the retail, insurance, and Linguistic industries. I have key skills in leadership, problem-solving, and taking ownership of responsibility. I have a strong mindset and am open to learning new technology to update my knowledge to compete and stand out in the competitive market.

Interpreter at DA Languages (2024-01 – Present)

• Facilitate accurate interpretation for the client
• Maintain confidentiality
• Demonstrate cultural competence
• Maintain a professional demeanour and adhere to ethical standards, including confidentiality
• Expertise in a variety of complex words to convey the right information without adding or omitting information
• Possess a deep understanding of both Tamil and English–speaking cultures to interpret
• Accurately rendering the meaning of conversations
• Build specialized vocabulary banks and research specific topics to ensure accuracy
• Deep knowledge of disease and treatments to convey accurate information in hospital appointments

Interpreter at Clear Voice (2025-06 – Present)

• Maintain a calm and respectful tone even during emotionally charged conversations or high-pressure situations
• Remain neutral and unbiased, never adding or omitting content
• Follow strict confidential protocols, especially when interpreting for sensitive topics like medical and legal services
• Stay professional and courteous
• Log completed calls or note down any issues during interpretation
• Patiently explain the actual subject and remain calm at all times, even if the client is aggressive
• Always respect the emotions, especially when interpreting for the client

Department Manager at Primark (2012-03 – 2017-09)

• Lead, Coach, and motivate a team of supervisors and sales assistants to meet sales and customer service targets
• Monitor stock levels and coordinate with stockroom teams to ensure the department is fully replenished
• Analyse sales data and key performance indicators (KPIs) to identify trends and opportunities for improvement
• Support recruitment, training, and development of team members
• Ensure all company policies and procedures are followed, including health & safety and loss prevention
• Handled customer queries and complaints professionally to ensure high customer satisfaction
• Work closely with other department managers and the store management team to drive overall store success
• Conduct regular team briefings and provide performance feedback to team members
• Manage scheduling and rotas to ensure appropriate staffing levels throughout trading hours

Branch Head at Tata AIG Insurance (2006-03 – 2010-01)

• Oversaw daily operations of the branch to ensure efficiency and effectiveness
• Supervise and support sales agents, customer service reps, and administrative staff
• Set and monitor sales targets and branch performance metrics
• Drive business development and promote insurance products
• Handle escalated customer enquiries, issues, and complex claims
• Recruit, train, and evaluate branch personnel
• Ensured compliance with company policies and regulatory requirements
• Maintain strong relationships with clients and local partners
• Analyse sales reports and market trends for strategic planning
• Monitor and control branch budgets, expenses, and profitability
• Conduct regular team meetings and performance reviews
• Implement process improvements to enhance branch productivity and customer service

MBA in Information Management – University of Wales TSD

BSc in Mathematics – Anna University