Operations Director (Part-Time) at Saphi Coffee (2025-05 – Present)
Led the end-to-end setup and ongoing operations of an independent coffee business from launch through growth phase.
- Managed all day-to-day operations including staffing, training, compliance, and supplier management
- Recruited and trained the full team, establishing service standards and operational procedures
- Ensured full compliance with health & safety and food safety regulations, achieving a 5-star EHO rating
- Sourced coffee, equipment, and bakery suppliers to align with brand and margin targets
- Grew weekly revenue from £7,000 to £20,000 through operational improvements and commercial strategy
- Implemented systems and workflows to support scalability and long-term business sustainability
Hospitality Operations Consultant at Freelance (2025-05 – Present)
Delivered consulting support across multiple high-profile hospitality and retail projects.
- Supported the launch of café concepts within flagship retail environments, including Represent Clothing (London) and Dr. Martens
- Advised on operational setup including workflow design, equipment sourcing, supplier partnerships, and staff training
- Collaborated with Swissport on the rollout of Aspire Airport Lounges across Europe
- Led sourcing of coffee, equipment, and suppliers across multiple international markets
- Provided strategic guidance on customer experience, operational efficiency, and brand alignment
Operations Manager at Redemption Roasters (2021-09 – 2025-04)
- Oversaw operational activities across 10 locations, coordinating with 10 general managers and supporting a team of 70+ employees to ensure efficient daily operations
- Managed procurement, stock control, and supply chain activities, ensuring optimal product quality and profitability across all sites
- Developed and implemented cost-cutting measures that saved £20,000/month across all operational areas
- Increased sales by 15% by developing and delivering training programs for managers, optimizing store displays, and tailoring food and retail offerings to customer demand
- Led the opening of 3 new coffee shops in 4 months, ensuring new sites met brand standards and operations ran efficiently from day one
- Worked closely with the HR team to implement new policies and manager development programs
- Established and tracked KPIs to evaluate team performance and identify areas for improvement, leading to improved efficiency and productivity
- Worked alongside Marketing and Roastery teams to create seasonal offers and promote new products, ensuring alignment with company brand standards
- Implemented and supported back-office systems (Lightspeed POS, MarketMan, Tenzo, and FoodAlert) to ensure operational effectiveness
- Collaborated with architects and project managers during new site openings
- Organized barista competitions and cupping events to drive team engagement and brand development
- Partnered with the Impact team to implement training programs for ex-offenders and vulnerable people, offering mentorship and training opportunities for social reintegration
Store Manager at Sacred Café (2017-10 – 2020-10)
- Managed day-to-day operations, ensuring high standards of service, hygiene, and health & safety compliance
- Successfully increased store sales through strategic marketing initiatives and consistent product quality
- Trained and motivated a team of 15 employees, implementing processes to improve productivity and customer satisfaction
Manager / Team Leader at Various Bars and Restaurants (2008-09 – 2015-11)
- Managed operations in multiple venues, including events and private functions, guest satisfaction
- Led teams of up to 20 staff members, focusing on high-quality service, training, and professional development
- Developed and executed event management strategies for upscale events, such as weddings, business consistently ensuring meetings, and VIP parties
