Athesa Khan

Experienced in financial services, customer service, banking operations, credit products & the UK Savings market. Possess strong planning, problem-solving, and communication skills. I am currently studying for an A Level in Accounting in the UK.

Product Support Associate - LemFi

(2026-01)

• Managed credit card portfolios, accounts, billing cycle inquiries and disputed transactions.
• Resolved technical eSIM issues, carrier unlock and mobile data roaming configuration.
• Educated customers on product features of savings accounts.

Customer Service Advisor - AXA Partners

(2024-05 - 2025-12)

• Answered home and motor claimscallsfollowing the standard response time protocol and resolved issues in an efficient and timely manner.
• Deployment of cases to the appropriate and approved supplier.
• Accurate and timely completion of case notes for each customer

E-commerce Specialist - Call Center Guys

(2021-06 - 2023-07)

• Manage, process orders andmaintain customer accounts.
• Dealing with all aspects of customer enquiries through emails, calls and chat.
• Communicate with logistics and clients, and handle administrative tasks.

Client Service Executive - Assetstream

(2018-09 - 2021-01)

• Provide customer support,resolve problems and manage client relationships
• Answer inquiries about cryptocurrencies and fintech.
• Completed documentation and logs each day, generating detailed weekly reports.

Financial Analyst - State Street Bank

(2016-11 - 2017-07)

• Input the trades in the system and match them in the bank statements.
• Provided administrative support to senior analysts and department professionals, improving growth and productivity.

Treasury Assistant - Savemore Market (Sanford Marketing Corp)

(2014-06 - 2016-07)

• Perform and balance the daily cash flows of the store.
• Record the cash flows and up-to-date information.
• Provide customer service support andmanage all financial records.
• Documented and facilitated incoming and outgoing funds.

Bachelor of Science - Accounting Technology - Asian Development Foundation College (2010-06 - 2014-05)

Spanish Bilingual - Hola Amigos Spanish School (2019-06)

Spanish Bilingual - Tesda National Language Institute (2019-11)