Commercially-driven Retail Manager with an MBA and 15+ years of leadership experience
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Commercially-driven Retail Manager with an MBA and 15+ years of leadership experience. Expert in driving "Operational Excellence," managing stock integrity, and leading high-performing teams to deliver 5-star service. Focused on maximizing profitability through data-led decision-making and rigorous compliance.
Customer and Trading Manager at Sainsbury's (2016-01 – Present)
Accountable for day-to-day operations, ensuring 5-star visual standards and premium service. I lead and coach diverse teams to deliver KPIs, using data-driven "Commercial Strategy" to maximize stock availability and proactively reduce waste. I maintain 100% "Safe & Legal" compliance, ensuring full adherence to all food safety and health regulations.
Night Shift Supervisor at Primark (2007-01 – 2014-12)
Managed high-volume night deliveries and replenishment for a flagship store. I led large teams to meet strict deadlines, ensuring 100% floor readiness and visual merchandising excellence for morning trade. Focused on operational efficiency and maintaining high standards of stock processing.
MBA International (Honours) in International Business/Management – Anglia Ruskin University (2012-01)
ACCA (Part Qualified) in Accounting (2010-01)
