Ava Crawley

Motivated and enthusiastic young professional, aged 18, who has recently completed BTEC studies in Business, Psychology and Human Biology, achieving a Distinction in Business and two Merits, equivalent to A-Level grades ACC. Hardworking, reliable and approachable individual with excellent communication and interpersonal skills. Experienced in cash handling, till operation, customer enquiries resolution, and stock management.

Thrives in fast-paced environments while maintaining attention to detail. Strong team player with positive attitude and willingness to learn new skills.

Customer Service Team Member at Schuh (2025-05 – 2025-09)

Part-time seasonal role working in a busy retail store environment

• Full customer service role dealing with all shopper enquiries, stock management, product sales and payment transactions
• Professional store presentation
• Focus on proactive customer interaction and added-value product upselling, ensuring customers have the optimum experience in-store

Customer Service Team Member at Naked Bakes (2024 – 2024)

3-month volunteering placement as part of Duke of Edinburgh Bronze Award at a bakery/coffee shop

• Serving customers front of house
• Working as part of the kitchen team

BTEC in Business, Psychology and Human Biology – Cadbury Sixth Form College (2024-09 – 2026-05)

GCSE in Multiple subjects – Swanshurst School (2019-09 – 2024-06)