Ava Petropoulos

Professional and personable customer service and administrative professional with over four years' experience delivering exceptional service across private administration, hospitality and client-facing roles. Skilled at building lasting relationships, understanding individual customer needs and providing tailored solutions with a proactive and organised approach. Passionate about travel, different cultures and creating memorable experiences, with excellent communication skills and the ambition to build a successful career.

Private Household Administrator & Housekeeper at TSL Marine Surveyors Family (2023-05 – 2026-05)

• Managed household administration and coordinated day-to-day operations for a busy private family.
• Coordinated complex schedules, bookings and logistics while ensuring exceptional service and attention to detail.
• Negotiated pricing and sourced cost-effective solutions for household purchases and services.
• Built strong long-term relationships with suppliers and service providers through excellent communication and a customer-focused approach.
• Handled purchasing and budgeting responsibilities, sourcing supplies and managing expenditure.
• Demonstrated exceptional organisation, discretion, and attention to detail in a private client environment.
• Adapted quickly to changing priorities and solved problems independently to ensure smooth operations.

Hospitality Staff at Hall and Woodhouse-Woking (2021-09 – 2023-04)

• Delivered exceptional customer service in a busy, high-volume environment.
• Managed bar and table service, including cash and card transactions
• Worked effectively under pressure during busy shifts
• Supported opening, closing, and cleaning duties

Theatre Assistant at Theatrics stage school-Lichfield (2019-06 – 2019-09)

• Position as student teaching assistant at summer school, June - September 2019
• Assisting theatrics teachers with lesson planning, props and costumes, did the show makeup for those aged 7-16
• Involved team learning and group tasks
• Reference: Nicky Wright, Principal

Certificate of higher education in Business – Guildford College-Guildford, Surrey (2021-09 – 2022-06)

A-Level or equivalent