Operational Analyst, CareerTuners
Mar 2019 – Sept 2021
Won the Innovation Award (2020) for implementing new technology projects; served as the back-end operations SME and analyst; took on additional work responsibilities by demonstrating technical and data analytics skills. Facilitated policy rollouts; and amplified data-driven decision making by defining and visualizing key insights. Worked with the leadership to identify business needs and optimize IT infrastructure usage; provided day-to-day IT troubleshooting.
- Boosted lead generation by 100% without incurring additional monthly costs by using MS Azure cloud resources to deploy a Virtual Private Server (VPS); diversified the client base and onboarded new sales team members after growing capacity.
- Reduced annual software license costs by 83% by helping switch to best-fit and cost-effective platforms; conducted cost-benefit analyses and led back-end system configurations. Ensured seamless user transitions by providing user support and training.
- Saved time and increased profitability by optimizing departmental workflow and removing inter-departmental silos; identified inefficiencies and calculated the ROI/employee; automated the transcription-minute-calculation process.
- Decreased the overall processing time of the in-house Google Sheets-based operational system, Eden, after taking charge; identified and eliminated process inefficiencies, improved system security, and optimized the code.
- Safeguarded data and communication channels while improving remote team coordination by deploying a VPN network.
- Enabled targeted marketing efforts by creating visibility into client data; developed the company’s first marketing dashboard by converting raw Excel data into data sets using Power BI.
- Increased visibility into monthly financial performance by developing an in-house solution for the finance team; coded, tested, and implemented the platform.
- Amplified security of sensitive data by reviewing and restricting file permissions; removed ownership from ex-employees and consolidated all data under the official domain account.
Technical Team Lead, AKG Broadband
Oct 2017 – Mar 2019
Drove seamless user experiences and amplified customer retention by improving service delivery and operational efficiency; initiated profitable vendor partnerships and closed operational gaps.
- Singlehandedly reduced bandwidth costs by 67%, from $12 to $4 per MB, by onboarding a cost-effective tier-1 ISP provider.
- Decreased cost per user by 43% by streamlining vendor management; renegotiated contracts, switched to best-fit vendors, and proactively monitored SLA adherence.
- Turned around customer attrition and boosted new client acquisition by improving network performance; reduced network latency by acquiring a Content Delivery Network (CDN) service.
Design Engineer, ITC Communications
Sept 2016 – Oct 2017
Designed and implemented critical technology and security solutions for key government stakeholder groups by utilizing computer-aided design, modeling, and simulation tools.
- Helped build a custom-fit protective case for classified hardware; created blueprints, ensured design flexibility, and met hardware specifications without seeing the product; stress tested case components and assisted in the product assembly.
- Participated in the design and development of 5 video walls, including one consisting of 200 65” screens; created seamless and captivating displays by ensuring hair-thin, edge-to-edge screen alignment in collaboration with an international vendor team.
- Helped set up a cutting-edge surveillance system for a new facility by designing and assembling 5 security towers; conducted quality checks to meet complex security requirements.
- Developed a protective case with military-standard durability for a RoIP system; designed, simulated, and tested the product using Ansys, Fusion 360, and SolidWorks.
