Aya Rajhi

A diligent and ambitious woman who thrives under the pressure of achieving and exceeding goals. Punctuality, passion & professionalism are the main skills that will be consistently brought into the working environment.

Store Manager - Boots Opticians

(2024-12)

Store Manager - Vision Express-Chichester - Chichester

(2022)

Assistant Manager - Boots Opticians-Chichester - Chichester

(2019-09 - 2022)

• Motivating team & providing an environment they can thrive in.
• Temporary Manager cover for Maternity leave which involved:
• Organising & Co-ordinating clinics.
• Completion of daily operations.
• Organising staff rotas & holidays.
• Ensuring all regulations are met and up to date.
• Forming a professional yet approachable relationship with colleagues aswell as Maintaining regular contact & check-in with my team members.
• Providing feedback & rewarding / recognising excellent performance.
• Strong communication skills.
• Being a part of weekly conference calls.
• Reviewing targets, p&l charts & monthly scorecards.
• Multitasking.
• Resolving customer complaints.
• Meeting deadlines consistently.

Optical Consultant - Boots Opticians-Chichester - Chichester

(2016-10 - 2019)

• Greeting and approaching customers.
• Booking appointments.
• Working autonomously & as part of a team.
• Completing Optical Health Checks.
• Helping Customers through the process of choosing glasses and making the process run smoothly - going through lens choice, frame selection, suitability, taking measurements and putting orders through.
• Contact Lens teaches
• Spectacle adjustments.
• Collection of glasses.
• Rechecks in the case of glasses not working for a customer.
• Taking over managerial roles when needed e.g: clinic managing, front of store managing.
• Handling and resolving customer complaints.
• Preparing clinics & paperwork for the following workday.
• Checking in glasses deliveries, making sure each order has been made up correctly.
• Accuracy Checking orders before they are put through to ensure orders are put through correctly.
• Travelling to other stores & providing cover as and when needed.

English Tutor - International College-Tripoli - Tripoli

(2014-11 - 2016-07)

• Teaching English as a second language for beginners.
• I was able to teach using various different methods to keep students alert.
• Taught students different aspects of the language namely: grammar, spelling, phonetics, listening, reading, writing and speaking.
• Understood that all students comprehend at different paces, and gave attention and time to those who needed further tutoring.
• Thoroughly enjoyed my job and maintained a good relationship with both colleagues and students.

BA - English Language and Literature - Tripoli University (2010-02 - 2014-05)

GCSE'S - English Language (B), English Literature (B), Maths (B), Double Science (B,B), Arabic (A*), French (B), Geography (B), Religious Studies (B) - Chichester High School for Girls-Chichester, West Sussex (2003-09 - 2008-06)