Ayaan Mohammad

Experienced Training Officer with a background in MSc in Management and a Bachelor's in Electronics and Communication Engineering. Passionate about delivering quality training and support to individuals seeking employment opportunities. Eager to join Support Services to contribute to the success of the RESTART employability program by designing and delivering engaging training sessions and supporting participants across England. I have the right to work in the UK.

Work experience:

Door Supervisor - Lidl Supermarket, Impox Security Services, Manchester, February 2024 - Present

· Controlled access points to the Lidl store, ensuring the safety and security of customers and staff.

· Conducted thorough checks of incoming and outgoing customers to prevent theft and maintain order.

· Monitored CCTV cameras to detect any suspicious behaviour or potential security threats.

· Responded promptly to incidents, including shoplifting or disturbances, and took appropriate action in accordance with store policies.

· Collaborated with store management and staff to implement security measures and address any security concerns.

· Enforced store policies regarding behaviour and conduct, ensuring a safe and pleasant shopping environment for all customers.

· Helped and supported customers, including answering questions and providing directions.

Pub Door Supervisor, Professional Security, Leeds, January 2024 - Present

· Controlled entry and exit points, ensuring only authorized individuals enter the premises.

· Checked identification to verify legal drinking age and refused entry to intoxicated or disruptive individuals.

· Conducted regular patrols inside and outside the pub to maintain a safe and secure environment.

· Responded promptly to incidents, including disturbances or altercations, and professionally resolved them.

· Aided and supported patrons, including offering directions or assistance when needed.

Door Supervisor - Football Events, Prestige Security Services, Blackburn, January 2023 - Present

· Managed entry and exit points at football events, ensuring the safety and security of all attendees.

· Conducted thorough security checks to prevent unauthorized access and maintain crowd control.

· Responded promptly to incidents, diffusing potential conflicts, and maintaining calm.

· Collaborated with medical personnel to facilitate emergency response procedures as needed.

· Completed detailed incident reports documenting any security-related incidents or breaches.

· Participated in pre-event briefings and debriefings to review security protocols and address any concerns or issues.

Part-Time Student Support, Bpp University, Manchester, October 2022 to Present

· Guided fifty new students and resolved thirty academic issues, contributing to a 95% student satisfaction rate.

· Arranged orientation programs, enhancing the onboarding process for new students.

· Dynamically delivered excellent student service through a mixture of communication channels, including face-to-face, phone, Teams, live chat, and enquiry management systems.

Student Administrator, Shadan Institution, India, January 2019- August 2022

· Sustained students with academic inquiries, course registrations, and scheduling of classes.

· Maintained accurate student records, including grades, attendance, and personal information.

· Coordinated student events, workshops, and orientation programs to enhance student engagement and satisfaction.

Education:

· MSc in Management, BPP University, UK, September 2022 – March 2024

· Bachelors in Electronics and Communication Engineering, Jawaharlal Nehru Technological University (JNTU) Hyderabad, India, September 2013 to December 2018

· Board Of Intermediate (A-Level), Gouthami Junior College, India, May 2011 to March 2013

· Secondary school Examination (GCSE), Svp, India, February 2001 to March 2011