Ayesha Islam

Highly organised and customer-focused Administrative & Reception Assistant with over 2 years of experience delivering excellent front desk, reception, and administrative support in busy environments. Skilled in welcoming visitors, handling telephone, email and face-to-face enquiries, managing appointments, maintaining accurate records, and providing exceptional customer service. Currently studying BA (Hons) Hospitality Management & Leadership and eager to build a career in hotel front office operations.

Administrative & Reception Assistant at Citizens Advice Redbridge (2025-01 – Present)

• Welcome clients and visitors, providing professional and friendly reception services.
• Manage telephone, email, and face-to-face enquiries, ensuring timely and accurate responses.
• Schedule appointments and maintain adviser diaries to support efficient daily operations.
• Maintain accurate client records using Casebook and Microsoft Office systems.
• Prepare correspondence, documents, reports, and administrative paperwork.
• Handle confidential information in accordance with GDPR and organisational policies.
• Support advisers and colleagues with administrative tasks and case management processes.
• Deliver high standards of customer service while managing multiple priorities in a busy environment.
• Created a welcoming first impression for visitors by providing professional, friendly, and efficient front desk support.

BA (Hons) in Hospitality Management & Leadership with Foundation Year – London College of Contemporary Arts (2026-01)

Level 3 Diploma in Business Management – MKNCC Global SCT Limited

Entry Level 3 Certificate in Business Management – Newham College of London (East Ham Campus) (2021)

GCSEs in English, Mathematics, Science, Geography, History, Art – Loxford School of Science and Technology (2015 – 2020)