Ayesha Roberts

Experienced counselling professional skilled in person-centred and CBT therapeutic approaches. Proficient in supporting clients with various psychological maladaptations including anxiety, depression, PTSD, addiction, and bereavement, through active listening, empathic communication, and strong therapeutic relationships. Committed to ethical decision-making, maintaining confidentiality, and promoting equality, diversity, and inclusion.

Adept at clinical assessment, risk assessment, safeguarding, and crisis intervention. Passionate about enhancing mental health support services through innovative therapeutic approaches.

Counsellor - Veterans HQ - Liverpool

(2025-01)

• Delivered one-to-one person-centred counselling for military veterans and family members.
• Created a safe, confidential, non-judgemental space for individual counselling.
• Built therapeutic relationships through empathy, trust, and collaborative working.
• Supported clients with PTSD, trauma, addiction, and substance misuse needs, anxiety, depression, OCD, bereavement, domestic abuse, childhood trauma, wider family difficulties, relationship challenges, low self-esteem, stress, anger, and adjustment concerns.
• Conducted psychological assessments to identify needs, goals, and risk priorities.
• Applied CBT-informed techniques in collaboration with each client.
• Created tailored formulation plans based on individual client needs.
• Maintained accurate confidential case records under BACP ethical framework.
• Identified safeguarding risks and responded promptly to protect clients.
• Attended regular clinical supervision and reflective practice sessions.
• Maintained ethical counselling practice, preserving confidentiality and clear boundaries.
• Referred clients to additional services to widen support networks.
• Completed professional development training to strengthen counselling skills.
• Provided crisis intervention during critical moments to reduce risk.

Counsellor Clinical Placement - Healthbox CIC / GP Surgery - Chester

(2025-01 - 2026-07)

• Completed clinical placement hours in primary care, delivering one-to-one counselling for adults.
• Delivered person-centred counselling for anxiety, depression, trauma, bereavement, and relationship difficulties.
• Built therapeutic relationships by promoting trust, safety, and collaborative working with clients.
• Conducted assessments and agreed therapy goals with each client.
• Maintained confidential clinical records in line with clinical practice standards.
• Followed safeguarding procedures and adhered to BACP ethical framework expectations.
• Attended regular clinical supervision and used reflective practice to improve work.
• Collaborated with healthcare professionals within a multidisciplinary primary care team.

Welfare Rights Adviser - Citizens Advice Bureau - St Helens

(1998-01 - 2002-01)

• Delivered specialist welfare rights advice to support clients with various difficulties.
• Advised clients on welfare benefits and legal entitlements during complex cases.
• Prepared appeals and supported clients through tribunal hearing processes.
• Managed confidential, sensitive information for individuals with complex needs.
• Advocated for vulnerable clients facing multifaceted personal circumstances.
• Mediated between clients and government agencies to resolve disputes and access resources and services.
• Shared accurate information using thorough research on current policies.
• Assisted clients with complex forms to ease application processes.
• Conducted one-to-one consultations to clarify complex benefit issues.
• Enhanced client understanding of rights through detailed legislation explanations.
• Maintained up-to-date knowledge of welfare laws for current advice.
• Participated in team meetings and training sessions for professional development.
• Maintained confidential case documentation in line with data protection regulations.

MSc - Advanced Counselling and Psychotherapy Studies - University of Salford (2026-09)

BSc Hons - Counselling - University of Staffordshire

BA Hons - Urban Policy and Race Relations - University of Lancashire