Ayoub Belabbes

Skills 

 

• 7 years of hospitality and customer service (including front desk and administration).
• 3 years of warehouse/logistic experience.
• Confidant tackling multiple tasks whilst under pressure.
• Self-efficient, reserved and works well in a team. 
• Working knowledgeable of Opera, PMS Pro, Microsoft Office, Adobe, AutoCAD, Python etc. 
• Fluent in English and Arabic.

Key Achievements

● Employee of the month: August 2018, February 2019, October 2021, April 2023 and June 2024.

● Successfully completed my BROOM management training.

● Able to communicate to guests clearly and help customers understand, especially if there is a language barrier.

● Tasked to help train new employees.

 

Training/Development

 

· March 2018 - How to use Amadeus Business Pro Management

· May 2019 - First Aider Training

· November 2018  - RBH Smile BROOM Management Program

· January 2019 - Fire Management Training

• December 2021 - Health and Safety using machinery Training
• January 2023 - Health and Safety using machinery Training renewal
• May 2024 – First Aider and Fire Marshal trained

Employment History 

Sept 2023 – Present Gist Limited

Warehouse operative/Administrator

• Working closely within a team taking delivery of goods into a warehouse for sorting, stacking and storage for produce in a factory chiller to be packed and delivered to Mark and Spencers.

Nov 2022 - Aug 2023 Novotel London Waterloo

Reception

• Responsible for assisting with all guest service-related activities and tasks, including working closely with housekeeping, food and beverage, security and booking and reservations, handling guest inquiries and complaints, and assisting with the coordination of guest itineraries. 

Dec 2021 – Nov 2022 Waitrose & Partners

Warehouse operative 

• Working closely within a team taking delivery of goods into a warehouse for sorting, stacking and storage and then eventually picking and packing items for dispatch as they are sent on their way to our high streets, businesses and out-of-town stores.

Feb 2021 – Dec 2021 Extra Staff Agency - Waitrose & Partners

Warehouse operative 

• Working closely within a team taking delivery of goods into a warehouse for sorting, stacking and storage and then eventually picking and packing items for dispatch as they are sent on their way to our high streets, businesses and out-of-town stores.

Nov 2020 – Feb 2021 JD Sports Wood Green

Sales Assistant

• Managed point-of-sale processes and attended to customers from start of sales till the end.

Mar 2018 – Jan 2020 Holiday Inn Express London - Limehouse

Guest Service Assistant

• Responsible for assisting with all guest service-related activities and tasks, including working closely with housekeeping, food and beverage, security and booking and reservations, handling guest inquiries and complaints, and assisting with the coordination of guest itineraries.

Jan 2017 – Feb 2018 Itzik Catering

Waiter (Part Time)

• Provided exceptional customer service throughout the entire event process to ensure the highest standard of customer satisfaction, by assisting with the complete setup and breakdown of the banquet area. Relay food and beverage orders whilst maintaining a high level of cleanliness and awareness of sanitary practices.

May 2016 – January 2017 Infin8 Management - Tottenham Hotspurs

Customer Merchant (Part Time)

Sept 2015 – July 2017City and Islington College Sixth Form - Angel Branch

BTEC Engineering Level 3 - Extended Diploma - D*DD

Sept 2014 – July 2015 Haringey Sixth Form

AS Level gained:

• Maths - A
• Physics - B
• English Language - B
• Chemistry - C

 

Sept 2009 - July 2014 Park View Academy-  GCSE: 8. A -C