Aysha Akter

Customer Service / Operations Assistant

Talent

Hounslow, EnglandMember since September 3, 2026

Excellent customer serviceCommunication skillsAbility to work effectively as part of a teamProfessional and approachable mannerAbility to remain calm and patient in stressful situationsStrong awareness of public safety and securityGood administration and record-keeping skillsGood attention to detailOrganised and able to manage time and workload effectivelyAbility to use initiative and work independentlyAbility to communicate with people from different backgroundsIntermediate computer and handheld device skillsAdaptableQuick to learn new tasks and proceduresAdministration and record-keepingAttention to detailComputer and handheld device skillsReliabilityQuick learnerCustomer service

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Excellent customer serviceCommunication skillsAbility to work effectively as part of a teamProfessional and approachable mannerAbility to remain calm and patient in stressful situations

About

A motivated, reliable, and adaptable individual with strong customer service and communication skills, committed to personal and professional development. Experienced in working in busy airport and customer-facing environments, supporting passengers, handling queries, maintaining high standards of professionalism, and working effectively as part of a team. Currently seeking opportunities in the UK within Customer Service, Healthcare, Administration, Passenger Transport, and Health and Social Care, while remaining open to other suitable roles.

A quick learner with a positive attitude, good attention to detail, and the ability to remain calm and professional in challenging situations.

Experience

Customer Service / Operations Assistant - Compass Group - Heathrow Airport

(2025-03)

Provide professional and friendly customer service in a busy airport environment.
Communicate effectively with customers and colleagues to ensure a positive experience.
Respond to customer requests and queries in a polite and helpful manner.
Work effectively as part of a team to maintain smooth day-to-day operations.
Follow company policies, procedures, health and safety requirements, and workplace standards.
Maintain a clean, organised, and professional working environment.
Handle customer interactions confidently while remaining calm and respectful.
Demonstrate reliability, punctuality, flexibility, and a strong work ethic.
Adapt quickly to changing situations and operational requirements.

Customer Service Assistant - Aviation Network Recruitment Ltd - Heathrow Airport

(2025-01 - 2025-03)

Assisted passengers with self-service and assisted check-in procedures.
Responded to passenger flight queries and provided clear information.
Verified travel documents and provided boarding passes.
Explained luggage restrictions and baggage requirements to passengers.
Weighed baggage and processed excess baggage charges.
Assisted children travelling alone, VIP passengers, and passengers requiring special assistance.
Followed strict airport safety and security procedures.
Updated computerised records accurately.
Used scanners and other airport equipment efficiently.
Maintained a professional and helpful approach when dealing with passengers.

Security Officer - Compass Centre - Heathrow, Hounslow

(2024-10 - 2024-11)

Maintained a safe and secure environment for staff and visitors.
Monitored the premises and reported suspicious activities when required.
Responded promptly to alarms and unexpected situations.
Conducted regular patrols of the premises.
Assisted with emergency evacuation drills and followed safety procedures.
Checked visitor identification carefully to prevent unauthorised entry.
Communicated professionally with staff, visitors, and colleagues.
Remained calm and attentive when dealing with challenging situations.

Customer Service Agent - Wilson James Ltd - Heathrow Airport, Hounslow

(2023-08 - 2024-10)

Provided professional customer service to passengers in a busy airport environment.
Responded to customer queries and provided accurate information about passenger services.
Assisted customers with complaints and concerns, working towards effective solutions.
Maintained professionalism when dealing with complex or challenging situations.
Kept accurate records and completed required administrative tasks.
Supported smooth day-to-day customer service operations.
Communicated effectively with passengers and colleagues.
Used initiative to resolve customer issues and improve the overall customer experience.
Worked effectively as part of a team while maintaining high service standards.

Assistant Teacher – Voluntary Experience - Uxbridge College - ESOL Entry 1, Hayes, Hillingdon

(2024-01 - 2024-09)

Supported teaching and learning activities for ESOL students.
Assisted learners with classroom activities and communication.
Communicated patiently and respectfully with students from different backgrounds.
Worked alongside teaching staff to support students.
Helped create a welcoming and supportive learning environment.