Aysha Iqbal

Customer-focused and reliable professional with a strong background in assembly, quality control, and client-facing roles. Brings a proven ability to thrive in fast-paced environments while consistently delivering high-quality service and support. Recognized for excellent communication, teamwork, and time management skills. Demonstrated track record of working safely and efficiently to achieve and surpass targets, to create positive customer experiences that support business goals.

Warehouse Operative - Torque

(2025-04)

• Accurately pick and pack customer orders, ensuring high standards of quality and efficiency
• Maintain strong attention to detail to minimize errors and support smooth order fulfilment
• Consistently exceed daily and weekly performance targets in a fast-paced environment
• Adhere to health and safety regulations, including the ‘clean as you go’ policy, to ensure a safe and organized workspace

Reed in Partnership

(2024-04)

• Enrolled on to the Reed in partnership Working health program to assist with finding employment.
• Meet on a fortnightly basis with an employment advisor to build employability skills and improve confidence to find employment.
• Attended employability workshops.

Health & Beauty - Dennis Williams

(2023-07 - 2024-02)

• Efficiently packaged over 200 products per shift, ensuring accuracy and readiness for shipment
• Utilized internal tracking systems to locate and monitor customer orders
• Consistently met or exceeded daily production targets in a fast-paced environment
• Maintained a clean and safe environment.

Inbound Call Centre - Virgin Media

(2021-10 - 2023-06)

• Provided clear and accurate information to clients regarding various contract options and services
• Assessed customer details against eligibility criteria to recommend suitable packages
• Responded to customer inquiries with professionalism, offering tailored support and additional information to enhance satisfaction
• Completed ongoing training to improve retention strategies and reduce cancellations, contributing to long-term customer loyalty

Career break

(2020-01 - 2021-10)

Warehouse Operative - Hermes - Bradford

(2019-09 - 2020-01)

• Packaged orders according to Health and Safety guidelines
• Checking for damaged or missing items before products are shipped to clients.

Hallmark cards - Bradford

(2015-09 - 2017-05)

• Assembled and folded birthday cards efficiently, ensuring high output and attention to detail
• Maintained consistency in packaging while adhering to company quality standards
• Successfully met daily production targets within scheduled working hours
• Contributed to a smooth workflow by maintaining a clean and organized work area

Meridian Centre - Bradford

(2014-01 - 2014-07)

• Answering phone call enquiries and sorting mail
• Scheduling meetings and appointments
• Signposting learner to correct training room.
• Establishing and enforcing office policies
• Coordinating events and meetings as necessary.
• Familiar with IT software, able to create and update spreadsheets.

Retail Assistant - Q and K Handbag - Bradford

(2012-07 - 2013-03)

• Providing excellent customer service
• Addressing customer complaints and inquiries
• Maintaining product knowledge and advising customers on their purchase
• Keeping record of stock and unboxing new stock

NVQ Level 2 - Customer Service - Calderdale College (2014 - 2014)

A-Levels / Sixth Form Studies - Shipley College (2010 - 2012)

8 GCSEs achieved between A-C - English, Math, and Science - Belle Vue Girls’ School (2005 - 2010)