IT Technical Support at Alefbet Holdings (2025-08 – Present)
- Troubleshoot and resolve hardware, software, printer, and network problems.
- Install and configure operating systems, applications, and computer equipment.
- Provide user support both remotely and on-site.
- Maintain and monitor IT systems and network performance.
- Assist users with password resets, email setup, and system access.
- Perform system updates, backups, and routine maintenance.
- Document technical issues and solutions using ticketing systems.
Sales Consultant at ITALK (2025-06 – 2025-07)
- Assisted customers with selecting mobile devices and service plans tailored to their needs.
- Consistently exceeded monthly sales targets and KPIs.
- Maintained up-to-date knowledge of products, promotions, and industry trends.
- Handled customer queries and complaints with professionalism and efficiency.
- Processed sales transactions and managed inventory using POS systems.
- Collaborated with team members to improve store performance and customer satisfaction
Sales and Marketing Representative at Pride Promotions (2025-02 – 2025-05)
- Perform needs analysis and cost-benefit analysis for clients.
- Sell and promote products to both existing and potential clients.
- Engage in face-to-face (F2F) and business-to-business (B2B) interactions with clients.
- Engage directly with customers, offering solutions through our diverse product line.
- Market Funeral Insurance, Savings Plans, and related products.
- Identify prospective customers, study market trends, analyse competitors, and collect data to refine marketing strategies.
- Maintain relationships with customers or business partners to inform them of new products, services, discounts, or product recalls.
- Achieve marketing and sales objectives by planning, developing, implementing, and evaluating advertisements.
- Establish and maintain positive business relationships with clients.
Administrative Assistant at GMo's (2024-12 – 2025-01)
- Gained valuable work experienced during December holidays
- Assisting with customers inquiries, complaints, and positive feedback
- Updating daily reports and stock in voices
- Designing food special menus.
