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HCPC-registered Hearing Aid Dispenser with a BSc in Hearing Science and one year of experience as a Trainee Audiologist, where I gained hands-on experience running my own clinics and supporting patients with their hearing needs. I also have one year of administrative experience working in a GP practice, where I developed strong communication and organisational skills and helped triage patients with hearing-related concerns and direct them to the appropriate care. I'm passionate about providing good patient care and would like to continue developing my clinical skills and experience within the hearing care industry.

Clinical Receptionist - Ribblesdale Medical Practice - Bury

(2025-08)

Clinical Administrator / GP Receptionist

• Triaged patients according to their symptoms and needs, directing them to the appropriate service, including GP appointments, Pharmacy First, NHS 111 or 999/A&E where appropriate.
• Booked and managed a range of patient appointments, including ear wax removal appointments where applicable.
• Provided patients with appropriate advice and support, ensuring they understood the next steps in their care.
• Used EMIS and Accurx/AskMyGP to manage patient information, appointments, communications and clinical administration.
• Processed and sent referrals to the appropriate departments and healthcare services, ensuring information was accurate and handled promptly.
• Handled sensitive and confidential patient information in line with GDPR and NHS confidentiality requirements.
• Responded to patient queries both in person and over the telephone, using clear and professional communication.
• Liaised with GPs, nurses, pharmacists and other healthcare professionals to support the smooth running of the practice.
• Accurately recorded patient information and outcomes on clinical systems.
• Managed incoming correspondence, including letters, referrals and clinical documents, ensuring they were scanned and processed correctly.
• Worked effectively in a busy NHS environment while maintaining a calm, professional and patient-focused approach.

Student Audiologist - Kings Mill Hospital - Mansfield

(2024-02 - 2024-09)

Student Audiologist — Kingsmill Hospital

• Provided patient-centred care, ensuring patients felt comfortable and at ease throughout their appointments.
• Discussed patients' expectations and hearing goals, clearly explaining procedures including hearing assessments and hearing aid fittings.
• Gained clinical experience across adult, paediatric and balance clinics, with exposure to tinnitus appointments.
• Conducted hearing aid fitting appointments and managed direct referrals, following BSA recommended guidelines and NHS referral criteria.
• Assisted with the repair, maintenance and servicing of hearing aids, developing practical troubleshooting skills.
• Recorded patient outcomes and clinical information accurately using relevant audiology software.
• Managed appointment bookings and supported the smooth running of clinics, maintaining a clean and organised clinical environment.
• Supported reception during busy periods by handling telephone calls, emails and correspondence and assisting with general administrative duties.
• Processed invoices, payment receipts and financial statements accurately.
• Developed a strong understanding of NHS values, patient confidentiality and professional standards.

Retail Assistant - Smarts school wear - Bolton

(2022-06 - 2023-01)

To excel in my previous retail job, I had to have excellent customer service, communication, sales, attention to detail, time management, teamwork, and adaptability skills. I was friendly, helpful, and knowledgeable about the products I was selling. I was able to communicate effectively with customers, coworkers, and managers and sell products to customers. I also paid attention to details, managed my time effectively, worked well with others, and adapted to changing circumstances.

Front of House Staff - Desserts Avenue - Bolton

(2020-10 - 2021-12)

When I worked at a dessert shop, my responsibilities included greeting customers warmly as they entered, ensuring they felt welcomed and valued. I made sure that all food was served to a high standard, paying attention to presentation and quality. Throughout the day, I would check on customers to see if they needed anything, whether it was refilling drinks or providing recommendations from the menu.

Additionally, I maintained a clean and tidy environment, regularly cleaning tables and the dining area to ensure a pleasant atmosphere for everyone. My role was all about creating a positive experience for customers while upholding the shop's standards.

Bachelor's degree - Hearing Science - De Montfort University (2023-10 - 2026-06)

Aptitude HAD Course - Hearing aid dispenser - South Devon College (2026-02 - 2026-04)

AS Level - Core maths - Bolton Sixth Form College (2020-09 - 2022-08)

A Level - Sociology - Bolton Sixth Form College (2020-09 - 2022-08)

A Level - Chemistry - Bolton Sixth Form College (2020-09 - 2022-08)

A Level - Biology - Bolton Sixth Form College (2020-09 - 2021-08)

GCSE - Combined Science - Mount St Joseph (2015-09 - 2020-08)

GCSE - Maths - Mount St Joseph (2015-09 - 2020-08)

GCSE - English - Mount St Joseph (2015-09 - 2020-08)