Babatunde Ibidokun

A customer-focused professional with over a decade of experience in customer-facing roles across security, concierge, hospitality and retail. Skilled at resolving customer concerns, managing fast-paced environments and delivering exceptional service. Recognised for being approachable, observant and composed under pressure—capable of handling sensitive situations with professionalism. Seeking to bring strong interpersonal and problem-solving skills to a front-line customer service role.

Security Officer - Consortio Security

(2024-01)

• Served as a key contact for visitors, staff and contractors, ensuring queries and issues were handled courteously.
• Delivered a professional and reassuring presence across access control, CCTV monitoring and routine patrols.
• Demonstrated quick thinking and calm under pressure in high-security, high-traffic environments.
• Represented the company positively, always maintaining a tidy, well-presented appearance and helpful attitude.

Concierge / Security Officer - Property Management Recruitment (PMR)

(2023-03 - 2023-12)

• Greeted residents and visitors in a professional and friendly manner, enhancing their experience.
• Delivered quality customer service by responding to maintenance issues and complaints promptly.
• Monitored CCTV, maintained high visual standards, and coordinated with management and contractors.

Sales Advisor (Part-Time) - River Island

(2021-07 - 2022-07)

• Delivered exceptional customer service in a fast-paced retail environment.
• Listened to and advised customers on products, trends and availability.
• Resolved queries and complaints with patience and professionalism.
• Processed online and in-store transactions and kept the sales floor presentable.

Barber (Freelance / Flexible) - Gado Hair Salon

(2019-12)

• Delivered personalised services and built long-term client relationships through great communication and attention to detail.
• Managed appointments, payments and customer bookings using online systems.
• Created a welcoming, relaxed atmosphere and handled all customer concerns professionally.

Concierge (Various Shifts) - St George's Wharf Tower

(2021-08 - 2022-05)

• Welcomed residents and coordinated with contractors, deliveries and guest requests.
• Monitored building safety and resolved on-site issues with care and professionalism.

Security Guard (Temp) - Starline Ltd

(2023-07 - 2023-08)

• Managed crowds and provided excellent front-line customer service during busy periods.
• Monitored entrances and responded promptly to incidents and queries.

Security Officer - Various Sites incl. HSBC HQ, Hyatt Regency London

(2008 - 2017)

• Delivered calm, respectful assistance during emergencies and high-alert events.
• Patrolled public-facing areas, provided directions and upheld guest safety protocols.

Warehouse Operative - DHL, Ocado

(2020 - 2023)

• Supported logistics operations with attention to detail and effective teamwork.

BSc (Hons) - Psychology - Southampton Solent University (2009 - 2012)

Health & Social Care Entry Level 3 - Health & Social Care - CONEL College (2007 - 2009)

GCSEs (A–C) - English, Maths, Science (1996 - 2001)