Balazs Vass

At De Soutter Medical, I am part of a small IT team supporting a global organisation operating across 11 countries. My role spans infrastructure support, systems administration, cloud and endpoint management, security operations, monitoring, and end user support helping ensure the delivery of reliable, secure, and efficient IT services across the business. My approach combines hands-on technical execution with a strategic focus on modernizing infrastructure and maintaining 99.9% operational stability in a high-stakes, fast-moving environment.

Infrastructure Engineer at De Soutter Medical (2024-09 – Present)

At De Soutter Medical, I am part of a small IT team supporting a global organisation operating across 11 countries. My role spans infrastructure support, systems administration, cloud and endpoint management, security operations, monitoring, and end user support helping ensure the delivery of reliable, secure, and efficient IT services across the business. My approach combines hands-on technical execution with a strategic focus on modernizing infrastructure and maintaining 99.9% operational stability in a high-stakes, fast-moving environment.

• Hybrid Cloud & Identity: Administering Azure/Entra ID and Microsoft 365 environments. Implementing enterprise-grade identity and access management (IAM) and conditional access policies.
• Virtualisation & Server Infrastructure: Hands-on management of Hyper-V clusters and a high-availability Remote Desktop Services (RDS) environment, alongside full lifecycle administration of Windows Server 2016/2019 and core Microsoft infrastructure services including Active Directory, Group Policy, DNS and DHCP.
• Modern Endpoint Management: Leveraging Microsoft Intune and ManageEngine Endpoint Central for automated patch management, software deployment, and mobile device management (MDM) across a global fleet.
• Security & Network Operations: Hardening the network perimeter via SonicWall firewalls and VPNs. Enforcing threat protection through Microsoft Defender and ensuring business continuity with Veeam backup and DR testing.
• Infrastructure Monitoring: Utilizing PRTG for proactive global network monitoring, ensuring rapid incident response and performance optimization before issues impact the business.

IT Operations Engineer, Infrastructure Support, VMware Administrator at Creative ITC (2022-11 – 2024-09)

• Training and onboarding process development

Senior IT Systems Engineer at Gilead Sciences (2020-07 – 2022-11)

IT Systems Analyst at Ford Credit (2018-09 – 2020-07)

IT Support Engineer at BitSol Ltd - Cloud Facilities Management (2017-09 – 2018-08)

• Monitored and maintained critical computer systems and network infrastructure for multiple client organizations.
• Installed, configured, and optimized essential network devices and hardware, including routers, switches, firewalls, printers, and scanners.
• Diagnosed and resolved complex hardware and software faults, delivering high-quality technical support both remotely and face-to-face.
• Provided comprehensive on-site and remote support across a diverse tech stack, including Virtual Desktop Infrastructure (VDI), Terminal Server, Windows Server 2012/2016, Active Directory, and Office 365.
• Administered Citrix environments (XenDesktop, XenApp, and ShareFile) and managed various mobile operating systems (iOS, Android, Windows Mobile).
• Utilized FreshDesk and Insightly CRM to manage, track, and resolve service tickets efficiently, with proven adaptability to similar ticketing platforms.