Baljinder Dhesi

I am a highly organised, dedicated individual with a sense of creativity and the drive to succeed. My previous roles have equipped me with essential skills such as communication and active listening which I ensure to implement in all my places of employment. I also possess strong interpersonal skills, demonstrating a positive attitude whilst remaining friendly and respectful towards customers and colleagues.

I am a hardworking individual eager to learn new ways of approaching tasks. I am people-oriented with the ability to form strong relationships with people of all backgrounds to build trust because this can contribute to effective teamwork.

Supplier Management and Technical (SMT) Stores - BAE Systems - Rochester

(2014-01)

I have knowledge in Surface-Mount Technology (SMT) methods and have used this method to mount electrical components onto the surface of a Printed Circuit Board (PCB).

• I booked in goods and issued parts
• I was responsible for managing the shop floor and the engineers
• I administered and delivered the paperwork to the appropriate locations
• I kitted parts and pick run when I received a high stock load
• I supported operators with parts PCB lines
• I answered the telephone and emails
• I also did twilight working where I would work during the evenings.

Stores Operative/install driver - SCC - Crayford Kent

(2012-01 - 2013-12)

• Repair and reinstall IT that was rundown
• Booking goods in and out on a database
• I administered all the paper work and issued them to the right location and individual
• Dealt with engineers and issued them parts that they requested in a calm and respectful manner
• I delivered devices such as PC's, laptops and TVs and installed them in the customers home or their requested location. I supported the engineers to set the IT equipment up on site.
• Offered same day delivery with a TNT courier service
• I was able to take phone calls and listen to customers concerns and solve offer positive solutions. Developed a good relationship and built trust
• I ensured that I maintained a hygienic and safe environment

Front Desk customer advisor/Driver calibration - Little-Brook Calibration Services LTD UKAS

(2005-01 - 2012-12)

• Actively listened to customer queries face to face and over the telephone
• I booked goods in and out to Traceable & UKAS Calibration
• I was responsible for stock control
• I supported engineers set up on site and in labs
• My attention to detail ensured that I was able to check the quality before being approved
• I liaised with engineers and colleagues in other departments to build positive relationships
• I handled all the administrative duties
• I assisted with packaging and dispatching the goods

Sales advisor (part time) - B&Q

(2008-01 - 2010-12)

• Assisting customers with queries or complaints
• Operating the till and handled the cash
• Replenished stock on shop floor in a timely manner
• Experience in entering data and checking if the stock was available for customers to purchase
• Ensued that the shop floor and environment was clean and maintained this throughout the shift
• I also delivered goods to customers

Cashier - Cheque changers Ltd

(2001-01 - 2005-12)

• I utilised my knowledge to assist customers with transferring cheques, loans, phone cards, foreign currency and credit card transactions.
• I used verbal communication and active listening skills to resolve any queries that customers may have which increased reassurance and build trust.
• I used my excellent written communication to complete the paperwork relating to banking
• I patiently trained new colleagues and carefully taught about their responsibilities and role.
• I operated the in-house computer system