Barbara Ciongoli

I am hard working, friendly and enthusiastically looking for a role and great team to be a part of in order to bolster my experience and develop my skills. I have a wide range of experience in the hospitality sector and am therefore at ease in such settings, however, I pride myself on my ability to adapt to new situations and environments and welcome a role that will challenge me, whilst also provides me with the opportunity to work in a committed and supportive team.

Food and beverage attendant - Grosvenor Victoria Casino - Edgware Road

(2020-02 - 2026-02)

• Delivering a high quality food and beverage service to customers through engaging with each customer on their arrival, taking orders efficiently and enthusiastically and ensuring all customer needs are attentively attended to
• Performing routine closing procedures of bar and restaurant area, ensuring high standards are continuously maintained
• Resolving customer issues and liaising with kitchen staff

Housekeeper - Bottega Veneta, Harrods, Burberry - London Knightbridge

(2023-01 - 2023-10)

• Extensive experience of vacuuming, mopping, polishing and maintaining the general up-keep of all areas of the shops
• Liaise with the Maintenance Team including reporting and removing broken or damaged items and reporting all health and safety issues
• Dispose of rubbish in the appropriate areas ready for collection by the waste company
• Complete regular cleaning supplies stock checks and orders additional supplies as required
• Ensure all cleaning equipment is maintained and stored away safely when not in use
• Manage guest requests in a timely and efficient manner

Food and beverage attendant - Empire Casino - Leicester Square

(2019-01 - 2020-01)

• Delivering a high quality food and beverage service to customers through engaging with each customer on their arrival, taking orders efficiently and enthusiastically and ensuring all customer needs are attentively attended to
• Performing routine closing procedures of bar and restaurant area, ensuring high standards are continuously maintained
• Resolving customer issues and liaising with kitchen staff

Customer experience leader - McDonalds - Leicester Square

(2018-04 - 2018-12)

• As the first point of customer contact on entry to the store, I greeted each customer and strived to ensure their experience was a positive one through answering queries, signposting and resolving issues
• Performing cleaning duties in the restaurant area to maintain high store standards
• Taking customer orders and building customer rapport

Waitress - II Pizzaiolo - London

(2017-10 - 2018-04)

• Delivering high quality table waitressing to customers – taking orders, answering queries and ensuring customer satisfaction throughout each visit
• Performing a range of cleaning duties, including front and back of house
• Serving a range of beverages, including advanced cocktails and coffee based drinks

Cleaner - Hotel "Il Faro" - Italy

(2016-03 - 2016-10)

• Increased SOP efficiency by 10% by prioritizing and organizing the replacement of stale and soiled towels and linen and vacuum the room carpets and other daily routines
• Receive the most "Smiles" and thank you notes by showing to detail while performing customer service, such as greeting and assisting with sales activities
• Complete task per customer request, serving every customer as a VIP
• Established and maintained clean and comfortable "home" environments by performing cleaning duties including vacuuming, cleaning windows, dusting and bathrooms
• Reported any damage, maintenance problems and safety issues

Barmaid - Amalia Caffé - Italy

(2014-06 - 2016-01)

Working in a popular tourist café in Italy, across a range of roles which included

• Bartending – making and serving a range of alcoholic and non-alcoholic beverages
• Preparing basic food orders
• Operating cash register and handling cash
• Greeting customers and contributing to a positive atmosphere

B1 PRE-INTERMEDIATE course - Cambridge English - Escape Campus (2020)

ESOL Skills for life (speaking and listening) - The College of Haringey (2018)

Bartender basic course - Salerno, Italy (2011)

Certificate of attendance – Dining, bar and training course for adults - Salerno, Italy (2009)

European computer driving licence "ECDL" - Tecnobit Computer, Salerno, Italy (2004)

High School Diploma for accountants - ITC "A. Nobel", Agropoli, Italy (2003)