Sixth Form Supervisor - Education Authority - Ballyclare, Antrim
(2025-08)
As the Sixth Form Supervisor I play a key role in supporting the academic and personal development of students in Years 13 and 14. The role involves overseeing the shared study facilities, promoting a productive learning environment, and ensuring high standards of behaviour, discipline, and presentation.
Receptionist - Physiofit - Ballyclare, Antrim
(2021-04 - 2025-07)
- Coordinated electronic calendar and monitored front desk operations.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Welcomed patients in friendly, positive manner.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Handled confidential documents with discretion, following data protection guidelines to safeguard information.
- Provided administrative support to various departments, aiding in document preparation and filing tasks.
- Processed credit card orders and reconciled receipts against credit card statements to support month-end closing.
- Processed incoming and outgoing post, ensuring timely distribution and collection for operational efficiency.
- Monitored office supplies inventory, placing orders before stock depletion to avoid disruptions.
Early Years Practitioner - Ballynure Pre-school Playgroup - Ballynure, Antrim
(2015-02 - 2021-03)
- Established a nurturing classroom atmosphere conducive to learning.
- Applied Early Years Foundation Stage (EYFS) knowledge to track and boost attainment.
- Helped children become more independent when performing daily tasks, assisting with dressing and toileting.
- Communicated children development, progress, successes or concerns to parents through meetings.
- Monitored child's learning progress and development throughout games, activities and lessons.
- Attended teacher and childcare training to keep up to date on curriculums and best practices.
- Set targets for key children to build skills and confidence.
- Maintained equipment and outdoor play areas.
- Encouraged learning and development through play, activities and teaching.
- Coordinated and planned activities which kept children engaged and entertained throughout the day.
- Ensured children activities stayed safe and within school rules by closely monitoring activities and intervening when necessary.
- Prepared school meals, snacks and drinks for children during lunchtime periods, following individual dietary requirements.
- Facilitated a safe and nurturing environment, adhering to health and safety guidelines.
- Conducted observations and assessments, contributing to reports in line with the Early Years Foundation Stage EYFS.
- Implemented strategies to engage parents in their children's learning and development.
Customer Services Supervisor - P&O Ferries - Larne
(1998-08 - 2015-12)
- Facilitated seamless customer service experiences by consistently working well with both peers and leadership.
- Mentored junior team members on methods on industry best practices for outstanding service and retention.
- Developed, implemented and monitored customer service plans to maximise customer satisfaction.
- Developed and delivered comprehensive customer service training programmes, elevating team performance and knowledge.
- Facilitated seamless transitions for new product launches, preparing the team to address inquiries and feedback effectively.
- Managed all client inquires through resolution to enhance customer satisfaction ratings.
- Supervised customer service representatives, assessed performance and organised development plans to diminish process lags.
- Managed department schedules to maximise coverage during peak hours.
- Reconciled documentation discrepancies, ensuring correct reporting to senior leadership.
- Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions.
- Coached staff on operating procedures to maintain quality services.
- Conducted regular performance reviews, setting clear objectives for team members to foster growth and development.
