Group risk and Healthcare consultant
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A highly experienced individual with a background in customer service and administration. An excellent communicator with good interpersonal skills. Extremely hardworking with a proven track record of achieving deadlines and completing high workloads.
I enjoy working both independently and as part of a team. I am an adaptable person and always eager to learn. I am currently looking for a new role that will utilise and build on my current skills and provide me with new challenges and development opportunities.
French is my native language; I am also fluent in written and spoken English.
Group risk and Healthcare consultant - Ilumiti - fully remote/ 1x month in London
(2025-05)
I am currently working for a financial and employee benefits broker, managing my own portfolio of clients, SME groups from 1 - 20, dealing with day to day enquiries, billings, renewal and market reviews process and loading with both clients and providers while supporting my seniors colleagues. Alongside I have also recently passed the IF1 and currently studying the GR1.
Client support manager - Engage Health Group - Brighton
(2023-08 - 2025-05)
I worked for an insurance broker, doing employee benefits quotes for SME group and administration. I am the point of contact between private medical insurance such as AXA, Bupa, Vitality, etc.. and SME group such as Boohoo and Pretty Little things. I will manage the beginning of a quote process and liaise and deliver to the employee benefit consultant.
Broker Service Consultant - BUPA Global - Brighton
(2021-06 - 2023-08)
I managed a portfolio of brokers from several countries including France, Belgium, Luxembourg, Switzerland and Germany. I manage my portfolio in both French and English. I proactively support with the day to day running of existing Bupa Global schemes, including group changes, distribution of documentation, subscription payments, broker commission payments as well as any generic enquiries they may have on products or services.
Working as a dedicated account manager has allowed me to build strong relationships and manage my portfolio effectively, whilst maintain the businesses SLA's and quality requirements.
Medical Assistance coordinator - AIG Travel - Shoreham
(2020-12 - 2021-06)
My role at AIG was to assist customers with emergency situations whilst travelling abroad. I managed customers cases with the help of our medical team and travel agents, whilst maintain contact with hospitals and customer. I also advised customer on basic enquiry like policy, claims and coverage.
Customer Service Agent (UK claims) - AIG Travel - Shoreham-By-Sea
(2020-01 - 2020-12)
This role was focused on providing excellent customer service and updating members on claims they had submitted. I also assisted customers with policy queries and updated them on their cases. I dealt with complaints on a day-to-day basis and would always go the extra mile to help and satisfy our customers. As a native French speaker, I also helped my team translate documents and would speak with French providers, when more information was required.
French Tutor - Kidslingo - East Grinstead
(2019-08 - 2020-01)
At Kidslingo I was teaching French to children from 2 to 12 years old, in a small group and on a 1 to 1 basis, using songs, toys, role play, acting and playing games.
Personal Assistant - Greg Rust Building - Horsham, UK
(2018-02 - 2019-08)
My main responsibilities included managing the administrative side of the business. Producing quotations and invoices, prospecting and answering calls from customers. I also managed the company's bank account and budget.
Order processing administrator - Wineflow freight forwarding limited - Bolney, UK
(2017-04 - 2018-02)
Responsibilities included processing orders from customers and making ensuring every detail was correct before passing them on to the chosen supplier. I also managed our French customers ensuring issues were resolved swiftly.
Receptionist - David Clare, Veterinary Clinic - Three Bridges, UK
(2017-03 - 2017-04)
This role was created to cover the absence (maternity leave) of current employee. My responsibilities were to greet customers, book appointments, answer the phone and advising the customers of treatments and surgeries. I also managed and dealt with customer insurance claims.
Barista - Costa Coffee - Horsham, UK
(2016-10 - 2017-03)
Event & Wedding Planner - Chez Adeline - Avignon, France
(2016-06 - 2016-09)
Waitress - The Hornbrook Inn - Horsham, UK
(2015-01 - 2016-06)
Waitress - South Lodge - Horsham, UK
(2014-02 - 2014-12)
Apprenticeship - Hotel Safari - Carpentras, France
(2013-09 - 2013-12)
IF1 Insurance, legal and regulatory product (2025-11)
IF7 Healthcare insurance Product (2024-10)
Newborn & infant First AID Certificate (2019-09)
French Tutoring Certificate - Kidslingo (2019-08)
Certificate in Event & Wedding Planning - QC Event School (Online) (2015-09 - 2016-06)
Receptionist Course - Catering School Bonneveine, Marseille, France (2013-09 - 2013-12)
Bac professional cuisine (Equivalent to A-Levels) - Catering School, Avignon, France (2011-09 - 2012-06)
BEP Cuisine (Equivalent between GCSE & A-Level) - Catering School, Avignon, France (2009-09 - 2011-06)
