Barry Fisher

Highly experienced Senior Technical Specialist with over 25 years delivering and supporting complex enterprise software solutions, specialising in bespoke software implementation, data engineering and system integrations across finance, government, policing, healthcare, education, and global enterprise sectors. I combine deep technical expertise with strong architectural thinking, translating business requirements into secure, scalable, high performing software deployments. Skilled in integrating SaaS platforms with enterprise systems, directories, and APIs.

A proactive problem solver with extensive remote working experience, I excel across the full software delivery lifecycle, from presales consultancy and technical design through implementation, optimisation, and long-term adoption. I bring strong customer engagement, commercial awareness, and the ability to lead technical delivery for mission critical software environments.

Senior Technical Specialist at Tiger Communications PLC (1999-04 – Present)

• Lead deployment, configuration, and optimisation of analytical UC and collaboration software solutions for enterprise and public-sector clients.
• Manage full project lifecycles including presales, requirement gathering workshops, technical design, implementation, testing, acceptance, training and customer success.
• Design and implement data structures to support call analytics, reporting and multiplatform UC insights
• Build and optimise SQL based data pipelines and ETL process models for largescale CDR data ingestion
• Deliver seamless migrations from on-premise systems to cloud SaaS platforms with minimal downtime.
• Architect and implement integrations between UC platforms and collaboration, MS Teams, Zoom, Webex, Cisco, Avaya, Mitel and enterprise data sources.
• Configure and maintain directory and database integrations using Azure AD, AD, Cisco AXL, SQL, LDAP, ODBC, REST APIs.
• Produce operational documentation including HLDs, UAT plans, design schematics, SOW and operational guides.
• Provide technical leadership during deployments, upgrades, and complex fault investigations.
• Act as 3rd-line escalation point for Customer Service Support Desk.
• Provide hardware and software support for on-premise customers.
• Partner with Customer Success to enhance customer experience and retention through proactive issue resolution, clear communication, and effective coordination between technical and customer facing teams.
• Support high-profile clients including HSBC, Santander, LV, Hiscox, Booking.com, BBC, NHS, Cambridgeshire Police, Local Government, Universities, MMC, Fidelity.

Senior Customer Service Engineer at SR Comms Management Systems / Systems Reliability (1991-01 – 1999-04)

• Installed and supported Telephone Management Systems, business call loggers, and hotel call-logging solutions.
• Deployed and maintained hotel voicemail systems across multiple sites.
• Provided installation and field support for systems running on Unix, DOS and Windows.

Customer Engineer / Senior Engineer at Capital Technology Services (1988-11 – 1991-01)

• Supervised a five-person engineering team delivering Telerate system installations.
• Installed and supported Stock Exchange dealer IT systems for Telerate and Knight Ridder.
• Managed installation and field support of Siemens (Data Bit) Telephone Call Logger Systems.

Apprentice Engineer at Thorn EMI Electronics (1984-09 – 1988-11)

• Completed a one year formal training programme followed by three years on MOD contracts.
• Performed testing, QA and component level fault finding on fusing and guidance systems.

HNC in Electrical & Electronic Engineering – Thames Valley University

ONC in Electrical & Electronic Engineering – Southall College

O-Levels – Evreham Secondary School