Barry Solomon

Customer service professional with 18 years of experience seeking a Remote Call Center Representative role;

background includes remote support, Call Center tools, and handling Inbound Calls with empathy and efficiency.

Experience scheduling appointments, maintaining HIPAA-compliant records, and delivering phone-based customer support. Strong skills in Five9, Verint, data entry, multitasking, and conflict resolution.

Remote Customer Service Representative at Automated Health Source (2022-12 – 2025-07)

• Scheduled appointments for clients seeking Medicaid and private insurance, providing responsive support and helping streamline the enrollment process.
• Maintained accurate client records and ensured compliance with HIPAA regulations in all customer service interactions.

Driver at Lyft (2014-02 – 2019-09)

• Delivered safe, courteous transportation services while maintaining a strong focus on passenger satisfaction and professionalism.
• Consistently provided punctual service and maintained high customer ratings through reliable, customer-focused support.

Senior Medical Bill Scanning Specialist at Travelers Insurance (2000-09 – 2010-09)

• Processed and corrected workers' compensation medical bills, ensuring accuracy and timely handling of claim-related documentation.
• Applied specialized knowledge of New York claims requirements and regulatory standards to support compliant bill review and processing.
• Maintained accurate data entry and medical coding across multiple systems to support consistent records and efficient workflow.

– California State University, Northridge (1970)

High School Diploma – Birmingham High School (1968)