Basil Katama

I am a hard-working student looking for a job as a food runner. I am passionate about working in this industry and I have experience catering. I am caring, reliable and a good team-player.

Waitress/Runner/Catering Assistant at Compass Jockey Club (2023-11 – Present)

Delivered exceptional, high-end service to guests in exclusive VIP boxes at Kempton Park, Sandown Racecourse, and Epsom Racecourse, managing food and beverage orders with precision, ensuring personalized service, and maintaining a premium, professional environment. Coordinated seamlessly with kitchen and bar staff to fulfill special requests, manage high-profile guests, and provide a smooth and memorable experience, while ensuring all orders were promptly served and guest inquiries were handled with discretion and professionalism. Assisted with setting up and maintaining VIP boxes, managing cash and card transactions, and contributing to the overall success of private events and race day hospitality.

• Delivered exceptional customer service across multiple venues, ensuring a seamless dining experience for guests attending events and race days.
• Assisted in the efficient setup and breakdown of event spaces, ensuring all food and beverage stations were fully stocked and organized for large crowds.
• Served food and drinks to guests promptly and accurately, anticipating needs and addressing requests with professionalism.
• Coordinated with kitchen and bar staff to ensure timely preparation and delivery of orders during busy service periods.
• Supported catering teams during high-volume events, including private functions and corporate hospitality, to ensure smooth operations.
• Managed customer queries and resolved concerns in a polite and timely manner, maintaining high customer satisfaction.
• Worked effectively under pressure in fast-paced environments, contributing to the smooth flow of service during large events and race days.
• Maintained high standards of hygiene and cleanliness in food service areas, ensuring compliance with health and safety regulations.
• Assisted in inventory management, ensuring that stock levels were monitored and replenished as needed.
• Provided support to other team members during peak periods, ensuring all guests received prompt and courteous service.

Café Assistant at Blossom & Brew (2022-07)

I assisted at the café one day a week. I helped with stock, taking orders and cleaning. This helped with my customer service skills

BTEC sport level 1, Entry level science, Maths level 1 entry level 3, English, Level 1 diploma in animal care – Blossom House School (2019 – 2023)