FTTP Fibre Engineer at MJ Quinn / Openreach (2023-08 – Present)
Responsible for delivering end-to-end Fibre to the Premises (FTTP) installations, testing, commissioning and fault resolution across residential and business premises on behalf of Openreach. Ensuring all work is completed safely, efficiently and in accordance with Openreach standards, company procedures and customer service requirements.
- Completed end-to-end FTTP installations across residential and business premises, ensuring fibre services were delivered to the required quality and technical standards.
- Installed fibre optic cabling from distribution points to customer premises, undertaking both overhead and underground installation activities where required.
- Installed and commissioned Customer Service Points (CSPs), Optical Network Terminals (ONTs) and associated telecommunications equipment.
- Conducted fibre testing and end-to-end connectivity checks using appropriate fibre testing equipment to verify service performance and identify potential network issues.
- Diagnosed and rectified fibre network faults, applying structured troubleshooting techniques to restore services and minimise customer disruption.
- Interpreted telecommunications network plans and technical information to determine appropriate installation routes and ensure accurate network deployment.
- Worked independently across multiple customer appointments, managing workload effectively while maintaining productivity, quality and customer experience targets.
- Completed risk assessments and adhered to company and Openreach health and safety procedures when working on telecommunications infrastructure.
- Safely operated ladders, harnesses, MEWPs and other specialist equipment when undertaking work at height and within challenging working environments.
- Collaborated with planners, controllers, engineers and management teams to coordinate installations, resolve issues and ensure effective delivery of FTTP projects.
- Identified potential installation and network issues proactively, applying problem-solving skills to prevent delays and maintain service quality.
- Worked effectively in all weather conditions and across overhead, underground and customer-premises environments while maintaining safety and quality standards.
- Supported continuous improvement initiatives by identifying opportunities to improve installation efficiency, quality and customer experience across the FTTP workstream.
- Consistently maintained a weekly completion rate of over 93%, ensuring FTTP installation targets were achieved while maintaining required quality and customer service standards.
- Maintained Early Life Failure (ELF) rates below 2% following FTTP installations by ensuring installations, testing and commissioning activities were completed accurately and in accordance with required technical and quality standards.
Business Systems Analyst at Dexterity Consulting (2022-07 – 2023-08)
Re-engineering FTTP processes, engaging with stakeholders and improving network quality within the digital department of a £954m client within the Telecom Industry.
- Conducted AS IS and TO BE analysis of FTTP projects, assessing the current state and defining the desired future state, to identify gaps and develop strategies for project execution.
- Developed a comprehensive business case for FTTP projects, outlining the costs, benefits, and potential risks associated with different installation methods, providing stakeholders with valuable insights for decision-making.
- Facilitated workshops and conducted interviews with stakeholders to gather requirements, ensuring a clear understanding of their needs and expectations, and incorporating them into project plans.
- Utilised business analysis techniques to elicit, document, and prioritise project requirements, ensuring alignment with customer needs and project objectives.
- Collaborated with stakeholders to define key performance indicators (KPIs) and success metrics for FTTP projects, enabling effective monitoring and evaluation of project progress and outcomes.
- Led process improvement initiatives by identifying inefficiencies and bottlenecks in network testing and troubleshooting procedures, recommending and implementing enhancements to enhance system efficiency and minimise downtime.
- Conducted stakeholder interviews and user feedback sessions to gather insights and feedback on D365 processes, leveraging this information to propose improvements for enhanced user experience and operational efficiency.
- Organised and facilitated workshops and collaborative sessions to drive stakeholder engagement and promote effective communication, fostering a shared understanding of project goals and ensuring alignment across teams.
- Conducted impact assessments of proposed changes to D365 processes, considering the implications on customer communication, installation bookings, task status and providing recommendations for seamless implementation.
- Employed risk management techniques to identify, assess, mitigate potential risks and challenges associated with FTTP projects, ensuring proactive risk mitigation and project success.
- Utilised change management methodologies to manage stakeholders' expectations and ensure smooth adoption of new FTTP installation processes and technologies.
- Developed and maintained documentation, including process maps, user manuals, and training materials, to support the successful implementation of FTTP projects and enable knowledge transfer within the organisation.
- Collaborated with stakeholders to define and implement key performance indicators (KPIs) for FTTP installations, establishing measurable benchmarks to assess the success of the project and drive continuous improvement.
- Mitigated risks related to OH & UG installation methods which saved £5m quarterly.
- Installation time reduced by 1 hour per customer due to process improvements.
- Quality increased by 38%.
Digital Business Analyst at Alexander Maclean (2020-10 – 2022-07)
Responsible for implementing a new LMS to replace a third-party system. Worked with the team as part of the Data Assurance Team and implemented new data processes for external clients within the digital department of a £10m organisation within the Training and Education Industry.
- Conducted AS-IS analysis and created a use case diagram to demonstrate the existing functionalities for TO-BE systems, signed off by all business and technical stakeholders.
- Elicited requirements from product owner ensuring they are SMART and liaised with the development team to ensure they create a LMS that captured all requirements in the BRD.
- Created use case diagrams for target operating model of new system.
- Gathering detailed user stories with Gherkin acceptance criteria within a business requirements document.
- Working with key stakeholders to define requirements and delivery milestones for new LMS.
- Managed the full project life cycle including defining, tracking and project completion by creating key milestones & performance indicators.
- During the scheduling/planning process, we gathered project requirements by interviewing sponsors and stakeholders.
- Identifying and continuously managing project risks and issues, to ensure that the delivery is not negatively impacted.
- Handled, prioritised and problem-solved multiple tasks connected to the project while providing high level project reports to stakeholders.
- Successfully carried out SWOT analysis of the current LMS System and supported the business with a migration project bringing in a self-developed cost-efficient Learning Management System.
- Migrated 1500+ students onto the new Learning Management System with an improved user experience.
