Travel Money Advisor - Sainsburys
(2023-02)
- Providing customers with tailored customer care to ensure their specific needs are understood and met.
- Regularly received positive customer feedback from Sainsburys customer surveys.
- Competent in the use of multiple IT and computer systems.
- Working solo, planning daily tasks and adjusting priorities to manage workload, also responsible for large currency transactions and bookkeeping.
- Responsible for adhering to Banking & Financial Regulations and Standards.
- Training new employees.
Customer Service Assistant - M&S Cheshire Oaks - Cheshire Oaks
(2016-07 - 2023-02)
Master Barista & Customer Service Assistant, working as part of a team a busy cafe in the flagship Cheshire Oaks M&S Store and Customer Support.
- Working as part of multidisciplined team, supporting team members to provide excellent levels of customer service.
- Ensuring the coffee station is maintained, stock is replenished, and high standards of hygiene are upheld to ensure customers enjoy the highest standards and quality experience.
- Training staff to use the coffee station, ensuring they are confidant & competent to make consistently high quality beverages for our customers
- Serving & supporting customers, successfully up-selling, handling cash & card transactions and when required dealing with any concerns they may have.
- Regularly receive positive customer comments via the in store customer comments system.
- Achieve high pass audits scores when the coffee station is audited.
Freelance Horse Rider / Groom - Self-employed
(2012-07 - 2016-07)
Self employed, qualified horse rider/groom
- Exercising clients horses
- Taking day to day care of horses while owners away or working
- Assisting veterinary surgeons
- Teaching riding to clients
- Organising my time schedules and booking in of clients
- Day to day paperwork and advertising
Customer Service Assistant - William Hill
(2010-04 - 2012-06)
A Customer Service Assistant, with Senior Cashier responsibility. Working within betting shops, in a customer facing role.
- Cash handling, banking
- Operating epos systems
- Dealing with customer concerns
- Key holder - opening and shutting shops
- Passing in house training schedules
- Adhering to security procedures
- Achieving shop sales targets
- Keeping work place clean and safe
Manager - Private Thoroughbred Stud - Cheshire
(2003-11 - 2010-01)
Manager, with the responsibility for 27 racehorses, in and out of training, stables, full and part time staff.
- Business Development with Racehorse Organisations to promote, and grow the Stud
- Negotiations with suppliers & clients
- Employee development & grassland management
- Day-to-day Stud administration & paperwork
Owner / Manager - Fearnall Stud - Cheshire
(1997-01 - 2003-11)
Owner / Manager of Fearnall stud, with the responsibility of 30 stables and 40 acres of land. The stud covers both naturally and artificially. Responsible for covering approx. 60 mares, producing and caring for approx. 25 foals a season. During the Hunting season Hunter liveries are also accommodated.
- Management, organise & Training of 8 Staff.
- Handling of stallions and managing covering for 6 seasons.
- Experienced in foaling and foal care as well as sales prep for yearlings and Broodmares.
- Sole point of contact for owners and trainers.
- Detailed understanding & experience of horse registration and passports.
- Comfortable in the use of computer software packages
Livery Yard Manager - Holts Lane Livery - Lancashire
(1984 - 1997)
Responsible for the management of Stables housing 20 horses / ponies with 30 acres of land, and a sand manage. Dealing with clients on a day to day basis supplying full and part livery.
- Ability to efficiently manager staff to ensure client satisfaction during peak periods of upto 20 clients at any one time.
- Experienced in, and responsible for land management.
- Schooling and Breaking of horses / ponies.
- Organising lessons and training staff.
- Responsible for the management of accounts.
Sole Groom - International Showjumpers - Lisbon, Portugal
(1978 - 1982)
- Sole charge of 12 Showjumpers.
- Travelling to shows around Europe, driving 7.5t horsebox.
- Dealing with entries for shows.
- Schooling & competing of young horses.
