Cabin Crew - British Airways
(2024-10)
- Managed sensitive passenger issues professionally whilst maintaining compliance with aviation regulations and company procedures.
- Resolved customer complaints and high-pressure situations using negotiation and conflict resolution skills.
- Maintained accurate records and complied with strict regulatory requirements where attention to detail and confidentiality were essential.
- Prioritised competing tasks and deadlines in a fast-paced operational environment.
Childcare Provider - Private Childcare
(2023-09 - 2024)
- Managed multiple daily schedules, appointments and responsibilities independently.
- Maintained confidential family information with discretion.
- Built trusted relationships through clear communication, professionalism and discretion.
Front of House - Banh Mi Bay
(2022-01 - 2023)
- Processed customer payments accurately.
- Resolved customer queries and payment issues professionally.
- Handled cash and payment transactions.
- Resolved customer concerns efficiently.
Legal Work Experience - Atrato Group Investment Firm
(2022-08 - 2022-08)
- Analysed commercial property investment opportunities and acquisition exercises.
- Conducted SWOT analysis and evaluated potential investment opportunities.
- Reviewed legal and commercial considerations affecting property transactions.
- Developed an understanding of commercial risk assessment and due diligence.
Legal Work Experience - Shepherd & Wedderburn
(2019-09 - 2019-09)
- Observed solicitors across commercial legal departments.
- Gained insight into client management, legal drafting, document management and professional practice.
- Developed understanding of legal procedures and case preparation.
Legal Work Experience - Cooley LLP
(2019-04 - 2019-04)
- Participated in a mock acquisition involving two companies.
- Analysed legal issues arising during commercial transactions.
- Presented legal recommendations to partners and associates.
- Developed strong legal research, analytical and presentation skills.
Legal Work Experience - Garden Court Chambers
(2016-04 - 2016-04)
- Shadowed barristers and observed court preparation.
- Developed an understanding of litigation procedures and advocacy.
- Observed case discussions and legal strategy.
