Becah

With 10 years of experience in hospitality, I'm eager to apply my skills in a new, challenging role. I have a strong focus on customer service, thriving in fast-paced environments, and managing teams to meet targets and build lasting relationships. Through my experience as a Bupa Member Service Advisor, I've developed strong administrative, customer service, and phone support skills.

I excel at multitasking, problem-solving, and adapting to meet customer needs while maintaining a high level of service. I'm a confident communicator, both independently and in a team, and am passionate about delivering exceptional service in any setting.

Member Service Advisor (Remote) - BUPA Insurance, UK - Remote

(2024-11 - 2025-04)

I assist members with healthcare queries, claims, and account management, guiding them to appropriate consultants. I work across multiple systems on dual screens while handling calls, ensuring efficient service and accurate processing. I resolve issues, process claims, and provide product advice, all while maintaining high standards of communication and compliance with company policies.

Manager - Icons Coffee House, Lurgan - Lurgan

(2023-03 - 2024-03)

I led efforts to improve customer service and team performance, implementing strategies that enhanced business sustainability. I recruited, trained, and mentored staff, ensuring high service and hygiene standards, while managing end-of-day finances and stock levels. I planned weekly rotas for a team of 15, addressed customer issues with professionalism, and introduced team-building initiatives to boost communication and collaboration.

Additionally, I managed resources and budgets to support business objectives and optimize efficiency.

Barista - Waterstones, Manchester - Manchester

(2024-04 - 2024-07)

Efficiently handled a fast-paced environment, providing high-quality customer service in a busy bookstore café. Responsible for preparing and serving food and beverages while maintaining a clean and organized workspace. Worked collaboratively with the team to ensure smooth operations and a positive customer experience.

Supervisor - McCrums Cafe, Portadown - Portadown

(2019-10 - 2023-03)

I started as a Front of House Team Member and quickly advanced to a supervisory role within six months. I optimized operational efficiency by organizing and delegating tasks to wait staff, improving service quality and reducing wait times. I built strong relationships with customers, enhancing their experience and promoting the café's offerings.

My dedication to excellent service, café cleanliness, and effective coaching contributed to the café winning the 'Best Café Armagh' award in 2022 and 2023.

Head Barista - Icons Coffee House, Lurgan - Lurgan

(2015-09 - 2019-10)

Prepared and served high-volume beverages with speed, quality, and consistency, excelling in a fast-paced environment. Trained in latte art with Baileys Coffee Roasters Ireland and provided training to new staff on coffee-making techniques, including grinding, steaming, and latte art. Monitored and updated stock levels while ensuring high standards of customer service and satisfaction.

Content Writer - Sezhoo Blog, UK - UK

(2020-01 - 2021-01)

Wrote reviews for Sezhoo blog, covering new music releases by musicians. Conducted research on artists and their work, ensuring informed and engaging content. Worked to tight deadlines and liaised with PR companies to gather information and updates. Delivered high-quality reviews that met editorial standards and provided valuable insights to readers.

Barista - Joelle's of Chislehurst - Chislehurst

(2025-05 - 2026-03)

Worked as one of only two members of staff in a busy café operating seven days a week, regularly managing full-day shifts independently. Responsible for opening and closing the shop, preparing fresh sandwiches and food items daily, and delivering consistent customer service throughout busy service periods. Prepared a wide range of barista-quality coffees and beverages while managing food preparation, till operations, stock control, and maintaining high standards of cleanliness and food hygiene.

Demonstrated strong time management and organisational skills by handling all aspects of café service alone during nine-hour shifts, including weekday and weekend peak periods.

A Level - St Michael's Grammar School

GCSE - St Michael's Grammar School