Becky

I possess the ability and confidence to contribute to the smooth running of a shop floor with a 'can do' attitude required to get things done. I am a conscientious and dedicated person who is keen to expand my knowledge and skills in a multi-disciplined environment. I am confident in my ability to face any challenges put to me.

I am seeking a position within the retail sector where i can apply and utilize my existing skills and knowledge. I have confidence and ambition to learn new skills and look forward to any new opportunities to develop myself further.

Customer service at AllClear Travel Insurance (2023-07 – 2025-01)

Duties include......

• Taking a high number of calls each day dealing with customers queries
• Admin work
• Complaints
• Post
• Taking payment from customers
• Taking sales calls
• Making outbound calls to customers
• Dealing with underwriters & medical professionals daily

Card Factory (2021-10 – 2023-07)

Duties include....

• Operating the till (Cash handling daily)
• Taking in deliveries
• Making sure the shop floor is clean and presentable
• Dealing with customers queries

Full Time Mother - Childcare Responsibilities (2013-03 – 2020-10)

• Cooking, cleaning, budgeting and maintaining the smooth running of the family home.
• Organizing stimulating activities, appointments and assisting with homework.
• Ensuring all relevant paperwork is filed and payments were made on time
• Remaining focused on the task in hand and dealing effectively with problems as they arise
• Adhered to health and safety guidelines.

Administrator at Morrison Facilities (2009-01 – 2013-02)

• Making and receiving telephone calls
• Typing / Mail-merge / Spreadsheets (Excel & Word)
• Dealing with contractors, Sub contractors & tenants
• Filing, faxing and photocopying of documentation
• Dealing with complaints

Cashier at Tesco (2008-07 – 2009)

• Daily cash handling
• Resolving Queries from customers
• Customer Service
• Covering other areas of the store if needed

Shop Assistant at Card Factory (2007-11 – 2008)

• Merchandising Shop Floor
• Daily Control of deliveries
• Customer Service ( Shop Floor & Telephone)
• Daily Cash Handling
• Liaising with management and merchandisers to help improve and boost sales
• Resolving any queries from customers
• Keeping the shop floor clean and tidy

GCSE in English Literacy, English Language, Mathematics, Double Science, RE, Business Studies, PE, Geography (2006)