Behnoosh M

Cisco-certified Network Engineer with extensive experience supporting enterprise LAN/WAN infrastructure across banking and UK commercial environments. Strong hands-on background in Cisco routing and switching, including VLANs, STP, EtherChannel, OSPF, EIGRP and BGP, together with network monitoring, incident troubleshooting, IOS upgrades and infrastructure rollouts. MSc in Networking and Cyber Security (2026), with practical security work covering Zero Trust, network segmentation and firewall-based lab environments.

Experienced in first- and second-line network support and comfortable escalating complex incidents with clear diagnostic information.

Network Administrator (Part-Time) - Harry Freeman Co (Redex International) - London, UK

(2019-04 - 2023-05)

• Managed day-to-day internet connectivity and network infrastructure in a Windows-based UK commercial environment.
• Configured and troubleshot routers, switches and connected systems, resolving network and end-user connectivity issues.
• Provided remote first-line technical support and maintained reliable day-to-day IT and network operations.
• Supported users with systems and Microsoft Office applications and assisted with operational troubleshooting.

Network Support Engineer - Saman Bank - Tehran, Iran

(2011-03 - 2019-02)

• Supported configuration, maintenance and troubleshooting of Cisco routers and switches within a large enterprise banking environment.
• Worked with OSPF, EIGRP and BGP across LAN/WAN infrastructure, including VLANs and QoS.
• Monitored network health and performance using SolarWinds and PRTG, assisting with diagnosis of routing and connectivity incidents.
• Participated in Cisco IOS upgrades, structured cabling projects and network infrastructure rollouts.
• Provided first- and second-line technical support for users and network applications, escalating more complex issues when required.

Career Break – Professional Development & MSc - London Metropolitan University - London, UK

(2023-06 - 2026-05)

• Completed MSc in Networking and Cyber Security with hands-on networking and cybersecurity projects.
• Designed and implemented an AI-Enhanced Zero Trust Architecture for a simulated hybrid enterprise network.
• Applied network segmentation, pfSense firewall controls, traffic analysis and AI-based anomaly detection in the dissertation environment.
• Completed CCNP-level study in routing protocols, switched networks and network troubleshooting.

MSc - Networking and Cyber Security - London Metropolitan University (2025-01 - 2026-05)

MSc - Computer Networks - Iran University of Science and Technology (2011)