Bekka Taylor

I am a driven and ambitious individual with previous experience working in nursery settings, and a strong interest in the healthcare industry, particularly in dentistry. I am currently studying towards the Level 3 Diploma in Dental Nursing (NEBDN) with Harriet Ellis and am eager to take the next step in my career. I am keen to develop my skills within a clinical environment and contribute positively to a professional dental team.

Call Centre Agent - Clearanswer Call Centres - Manor Street, Hull

(2026-01 - 2026-03)

• Managed inbound and outbound calls with existing customers regarding mobile services and sales
• Delivered professional and clear communication while handling customer queries and requests
• Worked as part of a team to meet targets across mobile, broadband, and TV services
• Resolved customer concerns and complaints in a calm and efficient manner
• Accurately updated and maintained records across multiple systems

Toddler Room Assistant - Westside Day Nursery - Preston Road, Hull

(2025-09 - 2026-01)

• Supported the day-to-day care and supervision of children within a busy nursery environment
• Monitored and tracked developmental progress
• Maintained clear communication with parents and carers
• Resolved issues sensitively and supported families where needed
• Followed strict hygiene protocols, including regular cleaning and sanitising
• Ensured a safe environment by identifying and reducing potential risks

Level 3 Diploma in Dental Nursing (NEBDN) - Dental Nursing - Harriet Ellis

GCSE - English & Maths

Level 3 Childcare Qualification - Childcare