Belinda Botchway

Dedicated hospitality professional with over 4 years of experience in providing exceptional customer service in diverse settings, including front desk operations, catering services, and guest management. Skilled in efficiently handling guest inquiries, managing reservations, and coordinating events with attention to detail and a positive, welcoming demeanour. Proven ability to adapt quickly, multitask in high pressure environments, and contribute to team success by anticipating and meeting guest needs.

Strong communicator with excellent organizational skills, a passion for delivering memorable guest experiences, and a commitment to upholding high standards in service and hospitality.

Housekeeping Supervisor - Holiday Inn Express - Manchester, UK

(2024-12)

• Assign daily cleaning tasks to housekeeping staff and ensure they are completed efficiently.
• Monitor the performance of housekeeping employees and provide guidance, training, and feedback.
• Conduct regular team meetings to communicate updates, standards, and expectations.
• Inspect rooms, public areas, and facilities to ensure cleanliness and compliance with hotel standards.
• Address and resolve any issues related to cleanliness or guest complaints promptly
• Maintain a checklist for quality assurance and ensure adherence to it.
• Prepare staff schedules to ensure adequate coverage, especially during peak periods.
• Plan and organize cleaning schedules for deep cleaning, maintenance, or special events.
• Respond to guest requests for additional services, such as extra towels or special room setup
• Ensure that guest complaints related to housekeeping are addressed and resolved promptly.
• Maintain a professional and approachable demeanour when interacting with guests.

House Keeping Assistant - Mercure Hotel - Manchester UK

(2023-09 - 2024-11)

• Maintained cleanliness and hygiene standards of guest rooms and public areas, ensuring all spaces are prepared to a high standard for new arrivals and current guests.
• Consistently received positive guest feedback and recognition for attention to detail and dedication to providing a welcoming environment, contributing to a 15% increase in overall guest satisfaction ratings.
• Efficiently managed daily housekeeping schedules and prioritized tasks, resulting in the timely turnaround of rooms and improved operational efficiency.
• Collaborated with the maintenance team to report and address any issues, such as broken fixtures or safety concerns, ensuring a safe and comfortable experience for guests.
• Adhered to health and safety regulations, including the proper use of cleaning chemicals and equipment, to maintain a safe working environment for all staff members.

Diploma of Higher Education - ACCOUNTING - UNIVERSITY OF PROFESSIONAL STUDIES ACCRA (2018)