Bella Owen

Experienced Care Assistant currently working in a dementia ward, with a background in the aviation industry. Skilled in delivering high-quality service in safety-critical, fast-paced environments, with strong communication, teamwork, and emotional resilience.

Healthcare Assistant at BUPA (2019-02 – Present)

• Be responsible for the care of individuals with a range of differing needs, assisting our service users with day to day tasks whilst promoting independence and dignity.
• Creating detailed care plans with up to date and accurate documentation to company standards, policies and procedures.
• Building a rapport with service users, their family and friends and other healthcare professionals.
• Communication with individuals with cognitive impairment
• Managing challenging behaviour calmly and safely.

Cabin Crew at Ryanair (2023-03 – 2025-12)

• Keeping up to date training, working to company policy and procedures which includes relevant drills and aircraft differences.
• Carrying out security searches and checks, ensuring that the cabin is safe and secure.
• Building rapport with passengers, making sure they have a comfortable journey.
• Effective communication and coordination between members of cabin crew and the flight deck.
• Completing accurate reports when needed, such as aircraft issues and medical reports.
• Managing disruptive passengers productively and working towards conflict resolution
• Assisting with medical incidents onboard.
• Proving passengers with a range of inflight services and catering for their individual needs.

BTEC Health and Social Care

NVQ Level 2 - Adult Care