Customer Care Advisor - Atrium Health Care
(2025-12)
- Resolve complaints and issues in a timely and effective manner, escalating when necessary.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Identify opportunities to improve customer satisfaction and suggest process improvements.
- Reach out to customers to provide updates, ensure satisfaction, and address any concerns
- Receive and manage incoming calls from customers regarding services, complaints, or inquiries.
- Provide excellent customer service that enhances customer satisfaction and loyalty.
- Respond promptly and professionally to customer inquiries via phone, email, chat.
Finance Officer - Contracting and Technical Services Ltd
(2023-03 - 2025-11)
- Manage project revenue recognition processes, ensuring proper accounting treatment and compliance with accounting standards and financial regulations.
- Monitor and analyze project costs against budgets, identifying variances, cost overruns, and opportunities for savings while supporting forecasting processes.
- Prepare and analyze financial statements and project-based financial reports, providing insights to support strategic decision-making.
- Oversee budgeting, forecasting, and financial planning activities aligned with organizational objectives.
- Manage accounts payable and receivable, ensuring accurate recording of financial transactions and effective cash flow management.
- Ensure compliance with accounting principles, internal controls, and maintain accurate financial records to support the preparation of management accounts.
Account Officer - Sygnite Power and Energy Solutions
(2021-10 - 2023-03)
- Prepare and review monthly bank reconciliations, investigating and resolving discrepancies in a timely manner.
- Prepare and process monthly pension schedules, PAYE, and other statutory remittances in compliance with regulatory requirements.
- Prepare financial statements and management accounts to support informed decision-making.
- Manage impress accounts and petty cash, ensuring proper documentation, authorization, and reconciliation of expenses.
- Maintain and update the company's fixed asset register, including tracking acquisitions, disposals, and depreciation.
- Maintain accurate and up-to-date financial records in line with accounting standards and internal control policies.
- Compute taxes and ensure timely statutory payments in compliance with applicable tax laws.
Account Officer - JC Mansa
(2020-11 - 2021-09)
- Prepare and review monthly bank reconciliations, identifying and resolving discrepancies promptly.
- Ensure accurate recording and management of financial transactions to support the timely preparation of management accounts.
- Maintain complete and up-to-date financial records in compliance with accounting standards and internal control procedures.
- Compute taxes and ensure timely remittance of all statutory payments in accordance with applicable regulations.
- Prepare and process monthly PAYE remittances and pension schedules accurately and within statutory deadlines.
Finance Intern - Nigerian Breweries
(2019-12 - 2020-10)
- Ensure accurate recording and maintenance of financial transactions to support the timely preparation of management accounts.
- Oversee data entry processes and maintain an organized and efficient filing system for financial documentation.
- Collaborate with the Finance team to ensure accounting processes comply with established standards, policies, and regulatory requirements.
- Conduct monthly inventory stock counts and monitor stock movements to ensure accuracy and proper reconciliation.
- Liaise with Planning, Human Resources, and Logistics departments to ensure timely execution of financial and operational deliverables
Tele sales Marketer - Prepclass Limited
(2019-04 - 2019-10)
- Contributed to revenue growth by effectively promoting and selling EduTech products to learners.
- Consistently exceeded weekly and monthly sales targets through proactive client engagement and strategic follow-ups.
- Facilitated clear and timely communication between clients and the company, ensuring a seamless customer experience.
- Achieved a conversion rate of over 50% by successfully turning prospect enquiries into paying clients.
Customer Relations Officer - Ampsolve Limited
(2019-01 - 2019-04)
- Established and maintained professional relationships with customers to foster effective communication between the company and its clients.
- Resolved customer complaints promptly and efficiently, enhancing overall customer satisfaction and retention.
- Promoted company products strategically, contributing to increased revenue and business growth.
