Hall Manager - Rolvenden Village Hall - Rolvenden, Kent
(2022-12)
- Resolved customer complaints in a timely and professional manner.
- Answered telephones, routed calls, and delivered messages to support facility communications.
- Monitored supply use and ordered replenishment items.
- Experienced with social media and communications platforms.
- Identified ways to improve efficiency in operations and implemented process changes.
- Developed departmental objectives, budgets, policies, procedures, and strategies.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
- Responded quickly to meet customer needs and resolve problems.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Managed and coordinated multiple projects while ensuring timely completion.
- Performed general maintenance and repair.
- Developed and executed strategic plans to improve facility operations and customer satisfaction.
- Led initiatives to enhance operational efficiency and reduce costs.
- Managed budgets, departmental objectives, and policies to align with organizational goals.
- Utilized data analytics to monitor performance and implement corrective actions.
Founder - Coco Moon Studio - Rolvenden, Kent
(2023-09)
- Created achievable goals to maximise growth and improve company morale.
- Developed and maintained relationships with clients and business partners.
- Kept detailed records of inventory, company budgets and payroll.
- Monitored machine operation to detect problems such as defective stitching, breaks in thread, and machine malfunctions.
- Developed and implemented effective strategies to reduce costs while maintaining quality standards.
- Inspected materials, products, and equipment to detect defects and malfunctions.
- Established and grew a start-up by setting strategic goals and driving business development.
- Implemented cost-reduction strategies without compromising quality, resulting in improved profitability.
- Led transformation projects to streamline operations and enhance productivity.
Business Manager, Large Format Printer - Rother Valley Press
(2010-01 - 2023-11)
- Operating large format UV Yotta Printer and Flatbed CNC cutter
- Creating vinyl stickers and banners on Eco solvent printers
- Graphic Designer using Adobe programs Photoshop, Illustrator, In-design
- Managing of sign making as well as producing banners, shop vinyl, large format printing and vehicle wraps
- Customer care and offering advice
- Quality control: making sure jobs are produce and printed to the highest quality before being dispatched
- Delivering of products and goods directly to the customers.
- Facilitated internal staff communications via email and arranging and conducting meetings.
- Requested approvals for departmental supply and equipment purchases, invoices, and reimbursements.
- Assisted in creating and executing marketing plans to increase customer loyalty and drive sales.
- Spearheaded strategic initiatives to expand service offerings and increase market share.
- Oversaw large-scale printing operations, ensuring high-quality production and timely delivery.
- Directed marketing and customer engagement strategies, resulting in increased customer loyalty.
- Managed financial performance, including budgeting, forecasting, and financial reporting.
Professional Experience - Badminton Coach Level 2, Based out of AIT Paddock Wood
(2022-01)
20/25 hours pw
- Designed and implemented fitness programs to enhance players' strength, endurance, agility, and flexibility.
- Developed mental training programs to enhance players' focus, confidence, and resilience.
- Scheduled and organized training sessions, matches, and tournaments, maintaining detailed records of players' performance and progress.
- Successfully introduced badminton programs to primary schools, increasing participation among young players.
- Worked extensively with severely autistic players, helping them build confidence and overcome challenges associated with public environments.
- Ensured training and competition environments were safe and compliant with governing body rules and regulations.
- Promoted fair play and sportsmanship, fostering a positive and inclusive atmosphere.
- Engaged in continuous professional development, staying updated with the latest coaching techniques and badminton trends.
- Recruited and nurtured young talent, helping them reach their full potential.
Range & Crazy Putt Manager, Professional Golfer - Greenwich Peninsula Golf Range
(2016-05 - 2018-09)
- Directed operations of one of Europe's busiest golf ranges, achieving high customer satisfaction and retention rates.
- Implemented performance improvement strategies, resulting in enhanced operational efficiency.
- Led a team of 27 staff, including 7 PGA professionals, fostering a culture of excellence and teamwork.
- Managed corporate events and developed client relationships, contributing to business growth.
Sub-Contractor & Installer - Momentum Instore
(2016-01 - 2018-07)
- Managed high-profile POP and POS campaigns, ensuring on-time and on-budget delivery.
- Coordinated with major UK brands to execute strategic marketing initiatives.
- Ensured quality standards and compliance with client specifications, enhancing brand reputation.
Manager - Teamsport Indoor Karting
(2014-02 - 2016-01)
- Directed center operations and race events, optimizing resource allocation and staff performance.
- Developed and implemented safety and operational protocols, improving customer experience.
- Managed financial planning and budgeting, achieving cost savings and revenue growth.
- Fostered team development through training programs and performance reviews.
Golf Advisor - Nizels Golf & Country Club
(2012-01 - 2013-07)
- Developed and executed membership sales strategies, significantly increasing club membership.
- Conducted market analysis and competitor research to inform strategic decisions.
- Built strong relationships with members and corporate clients, driving membership growth.
Shop Manager - The Ridge Golf Club
(2009-01 - 2010-09)
- Managed retail operations, including inventory control, customer service, and staff supervision.
- Implemented sales strategies that increased shop revenue and customer satisfaction.
- Coordinated with suppliers and industry representatives to enhance product offerings.
Professional Golfer - Great Chart Golf and Leisure
(2007-01 - 2007-10)
- Assisted in the management of a family-owned golf course and leisure activities.
- Implemented sales and marketing strategies to attract new customers.
- Provided coaching and mentorship to junior golfers, promoting skill development
