Ben Davies

I consider myself to be an individual who has acquired a wealth of experience in retail, hospitality, and customer service. My competencies are demonstrated in working well in busy, fast-paced environments, customer interaction. I enjoy helping customers have a positive experience.

I am confident with using tills, handling cash, following store procedures, and supporting general shop-floor duties. Accomplishing stock management, store presentation, and efficient day-to-day operations. I display character traits of a positive attitude, strong work ethics, and a willingness to learn new systems also meeting responsibilities to support the wider team.

I am looking for new career opportunities, to utilise my skills and develop new ones.

Volunteer - British Heart Foundation - retail shop

(2026-06)

• Replenishing stock, customer service duties handling the till and keeping store tidy

General Catering Assistant - Baxter Storey - Northampton (Based in canteens at Morrisons, DHL and Amazon)

(2024-12 - 2025-07)

• Serving customers efficiently during busy periods
• Maintaining stock levels
• Cleaning, washing up, and ensuring hygiene standards
• Operating tills
• Supporting smooth canteen operations

Customer Advisor - B&Q - Northampton

(2023-06 - 2024-06)

• Providing friendly and helpful customer service
• Supporting with general store maintenance
• maintaining stock levels
• Completing click & collect orders accurately and on time
• Maintaining a safe and organised shop floor

Land Registry Team (Temp Contract) - Nationwide

(2022-08 - 2023-04)

• Searching databases to check deeds and titles
• Ensuring accuracy of customer and property information

Customer Service Advisor - Novacroft

(2019-09 - 2022-07)

• Updating customer details for Oyster Cards
• Processing refunds and providing account support
• Assisting Royal British Legion members with account maintenance
• Handling Rail Easy travel enquiries

Customer Service Representative (PPI)

(2016-08 - 2019-08)

• Providing PPI updates and support
• Guiding new and existing customers with queries

Junior Fraud Analyst (Apprenticeship) - Barclays

(2015-09 - 2016-08)

• Checking customer information and database accuracy
• Verifying bank details including addresses and telephone numbers
• Collaborating with offshore teams on indemnity queries

Certificate - Into Employment - Black Country Skills (2026 - 2026)

Barclays PPI Telephony - Barclays (2018 - 2019)

Barclays PPI Telephony - Barclays (2017 - 2018)

Level 2 - Providing Financial Services - Capita (2017 - 2017)

Level 3 - Business Admin - Capita (2015 - 2016)

Pre-employment return to work programme - Capita (2015 - 2015)

Employability Skills - WING Training (2015 - 2015)

NVQ Level 2 - Customer Service (2013 - 2013)

NVQ Level 2 - Retail (2013 - 2013)

Elmfield Training & Employability (2013 - 2013)

National Certificate Level 2 - Animal Management (2010 - 2011)

Horticultural Course - Antwerp (2007 - 2008)

Studied - Dutch, French, Spanish - Berlitz Antwerp (2004 - 2006)

GCSEs - English Language, English Literature, Dutch, ICT, Science, Biology (Double Award), Chemistry (Double Award) - Antwerp British School